Machine Learning Expert (AI Community)

Telus Digital AI Solution; Australia; Remote; AUD 49,000 - 98,000; Full time

Job summary

TELUS Digital invites a Machine Learning Consultant to analyze, fine-tune, and optimize ML models for content moderation and policy enforcement. You will evaluate model outputs, provide feedback on AI reasoning, and collaborate with policy experts to align results with guidelines.

The role includes annotating content, supporting supervised fine-tuning and RLHF, and delivering reports to engineering and policy teams. Remote work is offered within TELUS Digital’s global AI community.

Qualifications

• 2+ years experience in supervised fine-tuning or RLHF.
• 2+ years experience in MLOps.
• 1+ year experience in UGC moderation / Trust & Safety operations.
• Strong data analysis, trend detection, and report writing skills.
• Ability to handle gray-area or edge-case scenarios.
• Native level English communication.
• Detail-oriented with ability to follow complex workflows and guidelines.

Responsibilities

• Evaluate and provide feedback on AI model outputs and reasoning for nuanced Trust & Safety cases.
• Perform high-quality content annotations in collaboration with Policy Experts.
• Support supervised fine-tuning and RLHF processes.
• Conduct data analysis to detect patterns, trends, and model weaknesses.
• Produce clear reports and insights for engineering and policy teams.
• Collaborate closely with policy enforcement teams to ensure ML models adhere to guidelines.
• Maintain confidentiality and handle sensitive content responsibly.

Skills

AI model fine-tuning

RLHF

MLOps

UGC moderation

Data analysis

English communication

Job description

TELUS Digital is building a high-impact team of Machine Learning Experts working alongside Policy Enforcement specialists to provide actionable insights on AI decision-making.

As a Machine Learning Consultant, you will play a pivotal role in analyzing, fine-tuning, and optimizing machine learning models for content moderation and policy enforcement. You will evaluate complex, nuanced content, provide feedback on AI reasoning processes, and collaborate with policy experts to ensure model outputs align with organizational guidelines. Your work will directly influence model performance, annotation workflows, and the quality of AI-driven policy decisions.

Key Responsibilities:

• Evaluate and provide feedback on AI model outputs and reasoning (chain-of-thought) for nuanced Trust & Safety cases.
• Perform high-quality content annotations in collaboration with Policy Experts.
• Support supervised fine-tuning and reinforcement learning (RLHF) processes.
• Conduct data analysis to detect patterns, trends, and model weaknesses.
• Produce clear reports and insights for engineering and policy teams.
• Collaborate closely with policy enforcement teams to ensure ML models adhere to guidelines.
• Maintain confidentiality and handle sensitive content responsibly.

Qualification path

Mandatory Qualifications:

• 2+ year experience in AI model supervised fine-tuning or reinforcement learning (RLHF)
• 2+ year experience in Machine Learning operations (MLOps)
• 1+ year experience in User-Generated Content (UGC) moderation / Trust & Safety operations
• Strong data analysis, trend detection, and report writing skills
• Ability to handle gray-area or edge-case scenarios
• Native level +English communication skills
• Detail-oriented with ability to follow complex workflows and guidelines

Assessment:

In order to be hired into our community, you’ll go through a subject-specific qualification exam that will determine your suitability for the position and complete ID verification.

Payment:

Currently, pay rates for experts range from $25 – $50 USD per hour

Our Payment terms are defined for each project.

Why Join the TELUS Digital AI Community:

• Community Connection: Work remotely as part of a 1M+ diverse global AI Community of contributors and experts.
• Impactful Expertise: Use your native language and academic degree to shape real-world AI systems and products used by millions every day.
• Hands‑on Innovation: Gain experience in the latest AI research, evaluation, and fine‑tuning methodologies.
• Global Collaboration: Collaborate with a network of specialists across 20+ domains and 500+ languages and dialects.
• Flexible Engagement: Manage your own schedule while making a meaningful impact on the future of technology.

TELUS Digital AI Community

Our global AI Community is a vibrant network of more than one million contributors from diverse backgrounds who help customers collect, enhance, train, translate, and localize content to build better AI models. Become part of our growing community and contribute to the development of innovative AI technologies used by some of the world’s largest brands.

Independent Contractor Relationship

This opportunity is offered on an independent contractor basis. Contributors have the flexibility to choose when and how much they work, subject to project availability and quality requirements. This opportunity is not and should not be construed as creating an employment relationship with TELUS Digital.