Luxury F&B Supervisor: Lead Service Excellence

Sofitel; Sydney; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Global hotel discounts

Birthday leave

30% dining discount

Career development

Ongoing learning and development

Uniforms provided & dry cleaning

Subsidised staff meals

Staff parking discount

Complimentary hotel stay on work-anniv

24/7 Employee Assistance Program

Job summary

Sofitel Sydney Wentworth in Sydney's iconic luxury hotel seeks a passionate Restaurant Supervisor to lead Delta Rue during daily operations, ensuring exceptional guest experiences and a high standard of service.

You will supervise the food and beverage team, manage rosters, brief pre-shift plans, coach staff, and work closely with the kitchen and hotel team while complying with RSA, food safety, WHS and hotel procedures. This is a fulltime role within a globally recognised luxury brand.

Qualifications

• Experience as Restaurant Supervisor or similar leadership role in hospitality.
• Passion for guest experience and service excellence.
• Strong communication and interpersonal skills.
• Current NSW RSA competency.
• Ability to lead during busy service and roster flexibility.

Responsibilities

• Support the Restaurant Manager with daily Delta Rue operations.
• Lead, motivate, and coach food and beverage team during service.
• Plan duties, rosters, and ensure adequate coverage.
• Conduct pre-shift briefings and communicate priorities.
• Maintain service standards, presentation, and cleanliness.
• Handle guest inquiries and resolve issues professionally.
• Collaborate with kitchen and hotel teams for seamless service.
• Assist with opening/closing procedures and cash handling.
• Ensure RSA, food safety, WHS and hotel procedures are followed.
• Support rostering and daily operational needs.

Skills

Leadership

Communication

People development

Attention to detail

Hospitality focus

Flexibility

Job description

Sofitel Sydney Wentworth in Sydney's iconic luxury hotel seeks a passionate Restaurant Supervisor to lead Delta Rue during daily operations, ensuring exceptional guest experiences and a high standard of service.

You will supervise the food and beverage team, manage rosters, brief pre-shift plans, coach staff, and work closely with the kitchen and hotel team while complying with RSA, food safety, WHS and hotel procedures. This is a fulltime role within a globally recognised luxury brand.