Luxury Ecommerce Growth Strategist (Omnichannel)

Tiffany & Co.; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Employee merchandise benefits

Milestone gifts

Wellbeing program

Volunteering program

Job summary

Tiffany & Co. in Sydney is seeking an experienced eCommerce Specialist to drive digital growth for our luxury brand.

You will manage performance media, optimize content and merchandising, and collaborate with global teams to deliver exceptional online customer experiences. The role requires 3–5 years in performance digital media, hands-on with Google Ads and affiliates, CMS experience (AEM), and strong cross-functional collaboration.

Qualifications

• 3–5 years of experience in performance digital media.
• Hands-on experience with Google Ads, Affiliates, and other search platforms.
• Good understanding of omni-channel customer management across website and in store.
• Experience supporting merchandising activities (product grids, category maintenance, on-site discovery improvements).
• Experience with project management tools (Jira, Asana, Trello or similar).
• CMS familiarity (Adobe Experience Manager).
• Commercial mindset and team contributor.
• Able to thrive in a fast-paced environment with multiple stakeholders and shifting priorities.
• Strong communication and collaboration skills; coordinate across regional and local teams.

Responsibilities

• Manage Paid Search and Paid Social budgets to maximize visibility and ROAS.
• Develop affiliate strategies and referral marketing to drive traffic from new customer sources.
• Review performance of traffic-driving digital channels with Google, Communications, and agency teams.
• Optimize website content and visual merchandising following global guidelines and local moments.
• Manage local EDM creation, audience targeting, and campaign execution for Australia and New Zealand.
• Optimize category and product grids (sorting, curation, and hygiene) to improve discoverability and conversion.
• Coordinate product badges, align on-site assortment with campaign priorities, and report on performance metrics.
• Coordinate day-to-day site content updates, localization QA, and global content author briefings.
• Execute A/B testing campaigns, customer journey optimization, and personalization strategies.
• Contribute to the omnichannel roadmap, mobile redesign, and site feature evolutions on Tiffany.com.
• Collaborate with global teams and stakeholders to prioritize digital projects and research industry best practices.

Skills

Performance digital media

Omnichannel customer management

Collaboration

Communication

Commercial mindset

Fast-paced environment adaptability

Tools

Google Ads

Affiliates

Adobe Experience Manager (AEM)

Jira

Asana

Trello

Job description

Tiffany & Co. in Sydney is seeking an experienced eCommerce Specialist to drive digital growth for our luxury brand.

You will manage performance media, optimize content and merchandising, and collaborate with global teams to deliver exceptional online customer experiences. The role requires 3–5 years in performance digital media, hands-on with Google Ads and affiliates, CMS experience (AEM), and strong cross-functional collaboration.