Luxury Auto Case Manager - Hybrid & High-Impact Support

Teletech Holdings, Inc.; Sydney; Hybrid; AUD 70,000 - 110,000; Full time

Job summary

TeleTech Holdings, Inc. is seeking a Case Manager to join a luxury automotive brand, delivering omni-channel support from inquiry to resolution. You will coordinate with dealers, field staff, and internal departments to ensure timely, satisfactory outcomes, protecting the client interests and promoting brand loyalty.

The role emphasizes handling high-end customers, strong communication, and a proactive approach to resolving issues across multiple channels in a fast-paced environment.

Qualifications

• Experience coordinating with multiple stakeholders to deliver timely outcomes.
• Strong communication and proactive problem-solving skills.

Responsibilities

• Coordinate with dealers, field staff, and internal departments to ensure timely, satisfactory outcomes.
• Deliver omni-channel support from inquiry to resolution for high-end customers.
• Protect client interests and promote brand loyalty in a fast-paced environment.

Job description

TeleTech Holdings, Inc. is seeking a Case Manager to join a luxury automotive brand, delivering omni-channel support from inquiry to resolution. You will coordinate with dealers, field staff, and internal departments to ensure timely, satisfactory outcomes, protecting the client interests and promoting brand loyalty.

The role emphasizes handling high-end customers, strong communication, and a proactive approach to resolving issues across multiple channels in a fast-paced environment.