Luxury Auto Case Manager — Hybrid & High-Impact Support

TeleTech Holdings, Inc.; Australia; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Vibrant culture

Team spirit

Diversity & fun

Job summary

TeleTech Holdings, Inc. is seeking a Case Manager to join a luxury automotive brand, delivering omni-channel support from inquiry to resolution. You will coordinate with dealers, field staff, and internal departments to ensure timely, satisfactory outcomes, protecting the client’s interests and promoting brand loyalty.

The role emphasizes handling high-end customers, strong communication, and a proactive approach to resolving issues across multiple channels in a fast-paced environment.

Qualifications

• Proven experience in case management and customer support, handling objections.
• Experience dealing with high-end customers for a luxury brand is a plus.
• Strong communication across channels (voice, email, social).
• Ability to provide end-to-end support and research for resolutions.
• Excellent organizational skills and attention to detail.

Responsibilities

• Handle inbound and outbound contacts across voice, email, social media for vehicle-related queries.
• Conduct end-to-end case management, coordinating with dealers and internal teams to resolve concerns.
• Own case files and serve as a backup for continuity of service.
• Provide feedback to management to drive process improvements and trends.

Skills

Case management

Customer support

Multichannel communication

Problem solving

Attention to detail

Job description

TeleTech Holdings, Inc. is seeking a Case Manager to join a luxury automotive brand, delivering omni-channel support from inquiry to resolution. You will coordinate with dealers, field staff, and internal departments to ensure timely, satisfactory outcomes, protecting the client’s interests and promoting brand loyalty.

The role emphasizes handling high-end customers, strong communication, and a proactive approach to resolving issues across multiple channels in a fast-paced environment.