Longines Part Time Client Advisor | Chadstone

Longines; Melbourne; In loco; AUD 25.000 - 36.000; Part-time

Vantaggi offerti da questo lavoro

Competitive salary

Staff discounts

Training & development

Descrizione del lavoro

Longines in Chadstone, Victoria, is seeking a Part-time Client Advisor to deliver exceptional client experiences and contribute to boutique productivity.

You will build long‑term client relationships, master product knowledge, utilise CRM tools, and support a sales-focused environment while representing a luxury brand.

Competenze

• Previous experience in a similar retail role.
• Ability to work in a team to hit store targets.
• Brand ambassador with rapport-building skills.
• Part‑Time availability on Wednesday to Saturday.

Mansioni

• Meet and exceed sales and KPI targets.
• Provide luxury service with product knowledge.
• Follow client journey to elevate the client experience.
• Build rapport and maintain client relationships.
• Work with CRM tools to cultivate loyalty.
• Support management to maintain a sales-focused environment.

Strumenti

CRM tools

Descrizione del lavoro

What Longines Part Time Client Advisor Chadstone jobs in Victoria

Scanlan Theodore is a heritage Australian House – an epitome of elegance and refined sophistication. A House of artisans, luxurious fabrics and human values, it has stayed true to its independent spirit while threading a 40‑year heritage of elevated craftmanship.

Founded in 1987 by Gary Theodore, the House’s long‑standing success is tied to a delicate balance between tradition and modernity, preserving the values of the past while having the courage to innovate and reinvent.

The products are central to everything and speak for themselves – crafted to be beautiful and practical companions in the lives of the women for whom they are designed.

About the role

As a part‑time Client Advisor for our Chadstone Boutique, you will seek to create excellent client experiences and contribute to the success of the Boutique through achieving productivity targets. This role is perfect for an individual who is passionate about the luxury fashion industry, styling and enhancing the overall client experience.

This role will:

• Embody and inspire exceptional client experience standards in presentation and behaviour in line with Scanlan Theodore standards.
• Consistently strive to meet boutique and individual productivity targets.
• Build rapport with clientele, establishing a wealthy client database and maintaining long‑term client relationships.
• Leverage various Client Relationship Management (CRM) tools available to cultivate brand loyalty.
• Become a subject matter expert in product knowledge, fabrication, and personal styling to enhance client experience.
• Support the management team to create a collaborative, sales focused environment.

The ideal candidate

• Previous experience in a similar position in the retail industry
• Ability to work within a team to achieve store targets and KPIs
• A brand ambassador with a natural ability to build rapport and develop client relationship
• Part‑Time time availability on a Wednesday to Saturday rotation

Why work with us?

• Competitive salary package
• Opportunity to work with a talented and passionate team
• Seasonal wardrobes
• Excellent bonus structures and incentives
• Training and development
• Company progression

We are committed to fostering an inclusive and diverse environment where opportunities and challenges are a priority across many facets of our business.

We are seeking to recruit, promote and reward our teams according to their professional aspirations, contribution, achievements and commitment to our values.

At Paspaley, we believe diversity enriches both our workplace and our client experience. We welcome applications from all backgrounds and are committed to fostering an inclusive environment where everyone feels valued and supported. As an Equal Opportunity Employer, we select talent based on skills, experience and alignment with our brand values.

Job Purpose

The Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success.

Reporting to the store management, the Client Advisor will inspire our clients by conveying passion for the brand, fashion and luxury products.

As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.

Responsibilities

Service and Sales

• Meet and exceed individual and store sales and other commercial KPIs
• Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction
• Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling
• Follow the Client journey to elevate the Client experience in the store
• Be efficient in following‑up and delivering after‑sales services to our clients
• Contribute to the daily operations of the store, maintaining high luxury standards in front and back of house, support inventory management, markdowns and stockroom maintenance when required
• Follow company policies, guidelines and procedures, use visual techniques to maintain visual standards according to Burberry guidelines
• Foster teamwork and a positive work climate

Client Engagement

• Build meaningful relationships with Clients
• Work by appointment to provide a personalised service and build relationships to promote loyalty and incremental purchases
• Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
• Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring appropriate follow‑up

Personal Profile

• A proven track record in delivering sales and exceeding targets
• Previous experience in clientelling
• A strong interest in fashion, art and culture
• Strong product knowledge and good understanding of store retail operations
• Understanding of competitor products
• Experience in working as part of a team
• Fluent in local language; English proficiency is desirable
• Other language knowledge is desirable
• Demonstrates Confidence, Curiosity, Conviction, and Care
• Enjoys being part of a team
• Energetic, pro‑active and self‑motivated
• Detail‑oriented and creative with a passion for selling
• Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels
• Results driven and commercial mindset
• Flexible, collaborative and adaptable approach to work

Measures of Success

• Individual sales performance and KPI’s (Appointments, UPT, ATV & AUR)
• Service targets (Guest Experience, Net promoter score)
• New client acquisition (conversion and retention)
• Number of appointments held on a monthly basis

About the role (Tiffany & Co.)

We are looking for a client advisor to join our high‑performing team. This role is on a casual basis. Duties include delivering luxurious experience, maintaining efficiency, contributing to performance, etc.

Benefits

• Generous salary, commission, incentives employee discounts and milestone gifts
• High performing, caring, fun and dynamic team
• Culture focused on wellbeing, innovation and growth
• Endless career opportunities with the largest luxury group – LVMH
• Never‑ending training and individual up‑skilling opportunities
• Great mentoring from highly experienced management team

You’ll work with H&M Group

• Experience in customer service within fashion, retail, or similar fields
• Passionate about fashion, delivering an exceptional in‑store experience while promoting our products and driving sales
• Thriving in collaborative and dynamic environments
• Communicative, creative, curious to work with store technology, with a strong eagerness to learn and develop
• Flexible and action oriented

Employment terms

This is a part‑time position of 16/20 hours a week. You will be based in Melbourne, Australia.

We’re committed to supporting our employees with attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands – available both in‑store and online. In addition to this, Australia‑based colleagues also receive:

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation.