Local Laws Officer

Redland City Council; Redland City; On-site; AUD 83,000 - 89,000; Full time

Benefits offered by this job

Professional development

4 weeks annual leave

Parental leave 14 weeks

Flexible working options

Novated leasing

Job summary

Redland City Council is seeking a Local Laws Officer to balance office duties with field investigations and compliance activities on the Redlands Coast. You will investigate complaints, gather evidence, and prepare documentation while providing high‑quality customer service to the community.

The role demands strong communication, sound judgement and the ability to handle diverse cases. A rotation roster including weekends and public holidays applies, with a generous benefits package and

Qualifications

• Strong customer service skills and ability to de-escalate situations.
• Investigative, analytical and problem‑solving abilities.
• Well-developed written communication and reporting skills.
• Ability to work independently and manage competing priorities.

Responsibilities

• Investigating complaints, conducting patrols and gathering evidence of breaches.
• Taking enforcement action and preparing compliance documentation.
• Providing accurate advice to customers and stakeholders.
• Managing a caseload of investigations in line with requirements.
• Preparing reports, correspondence and legal documents.

Skills

customer service

investigative skills

communication

problem solving

time management

Education

Government Investigations qualification

Job description

Maximum Term Contract Full Time-36.25 hours per week - until 30 June 2027

$3,181.40to$3,411.92Fortnightly+ 13% super

Redland City Council offers you the chance to improve lives and shape your own career… on beautiful Redlands Coast.

Redlands is proud to rank among Queensland’s Top 5 local government areas for wellbeing in the SGS Cities and Regions Wellbeing Index - confirming our community as a great place to live, work, and grow.

Join our team as a Local Laws Officer

Do you enjoy working with people, solving problems and delivering positive outcomes for the community?

We have an exciting opportunity for a Local Laws Officer to join our dynamic team.

In this varied role, you will balance office-based responsibilities with field-based investigations and compliance activities. You will investigate, resolve and manage a diverse range of compliance matters, requiring strong communication, sound judgement and the ability to navigate complex situations while delivering a high level of customer service. No two days are the same as you engage with community members, undertake investigations, prepare documentation and work collaboratively to resolve compliance matters.

Your responsibilities will include:

• Investigating complaints, conducting patrols and gathering evidence relating to breaches of Local Laws and relevant legislation.
• Taking appropriate enforcement action, including issuing notices and preparing compliance documentation.
• Providing accurate advice and information to customers and stakeholders.
• Managing and prioritising a caseload of investigations in line with legislative and organisational requirements.
• Preparing reports, correspondence and legal documentation.
• Contributing to team outcomes and supporting a high standard of service delivery.

Skills and experience:

• Strong customer service skills, with the ability to communicate confidently and de-escalate situations in person, as well as over the phone and in written communication.
• Ability to apply sound judgement in both straightforward and complex situations.
• Strong investigative, analytical and problem-solving skills.
• Well-developed written communication skills.
• Ability to work independently and manage competing priorities.
• Experience working within local government or applying legislation is highly desirable but not essential.
• Qualifications in Government Investigations (or a related discipline), and/or experience conducting investigations into breaches of State legislation and local laws, are highly desirable but not essential.

Make sure to read the full Position Descriptionbefore applying - it outlines everything you need to tailor your resume and cover letter.

Why this role stands out:

• Enjoy a healthy work-life balance with a structured rotational roster, including weekends and public holidays (penalty rates apply).
• Enjoy the variety of a field-based role where no two days are the same.
• Apply your investigative, communication and problem‑solving skills in a rewarding and diverse role.

Working for us means enjoying diverse work and gaining opportunities to grow in a region of outstanding natural beauty - Redlands Coast. In return for your passion and commitment to making a meaningful and ongoing contribution to our naturally wonderful community, we offer great benefits and the balance you need to bring the best you.

More reasons to love working with us:

• Professional development – job‑specific training, study assistance, leadership and critical skills programs, plus access to an extensive range of online courses through LinkedIn Learning. We invest in your growth from day one.
• Generous leave entitlements including 4 weeks annual leave with leave loading, 15 days personal/carer’s leave, 14 weeks paid parental leave, and additional flexible leave options to support your lifestyle.
• Rewarding role‑specific allowances recognising the responsibilities, skill, and impact of your position.
• Mental health and wellbeing support – access to EAP, external providers, training, and awareness programs to foster openness and reduce stigma.
• Exclusive employee lifestyle perks – discounts, cashback, health benefits, and savings on essentials, travel, tech, dining, and car ownership through novated leasing, plus employee banking benefits.
• Flexible working options – access RedFlex, offering flexibility in how, when, and where you work.
• Optional purchased leave available after probation.
• Incentives for returning from parental leave including credited leave and superannuation benefits.

View more great employee benefits

Who we are:

Redland City Council is a local government organisation proudly serving the Redlands Coast community. From maintaining roads, parks, waterways and islands, to delivering essential services like waste, water, libraries, and community events - we support the city’s day‑to‑day life and long‑term growth. With over 1,200 employees across diverse teams, we’re committed to shaping a thriving, sustainable region that our community is proud of.

• You’ll hold a current C class Driver’s Licence.
• You’ll have the ability to work a rotational roster, including weekends and public holidays.

You’ll be willing to consider the recommended vaccination requirements associated with this position.

You’ll be willing and able to perform the inherent physical requirements of the role, as outlined in the Functional Assessment and Position Description.

• Successful applicants will be asked to consent to a criminal history check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
• To be eligible for employment, applicants must have the legal right to work in Australia.

For more information about this position (200163), please contact Storm Clarkon (07) 3820 1***. Applications for this position close at 11:59 p.m. Australian Eastern Standard Time (AEST) on 25/10/2026.

At Redland City Council, we’re committed to creating a diverse and inclusive workplace where everyone feels respected, supported and able to contribute to their full potential. We value the unique perspectives and experiences our people bring to serving our community.

To support an inclusive recruitment experience, please let us know if you require any adjustments during the recruitment or interview process by contacting