Local Community Consultant

Medibank Private Limited; Penrith City Council; Hybrid; AUD 60,000 - 80,000; Full time

Job summary

A leading health and wellbeing provider is seeking a Local Community Consultant in Penrith. This full-time role involves supporting customers through various channels, building lasting relationships. The ideal candidate is a multitasker who values community service and delivers results with attention to detail. This position offers flexible working options and opportunities for growth in a supportive culture.

Benefits

Flexible working options

Growth opportunities

Supportive environment

Qualifications

• Confidently supports customers across various channels.
• Self-motivated and results-driven.
• Diligent and detail-oriented in customer interactions.

Responsibilities

• Connect Medibank’s products with the local community.
• Provide end-to-end customer support across multiple channels.

Skills

Multitasking

Customer relationship building

Attention to detail

Teamwork

Job description

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.

About the Community Team:

At Medibank, our purpose is “Better Health for Better Lives” - for both our people and our customers. Geographically based, cross-functional teams help us build stronger community connections, deepen trust, and deliver more personalised support.

By tailoring experiences to local needs, we create lasting relationships and more meaningful work. Join our local teams and make a real impact in your community.

About the Role:

We have an exciting full-time opportunity for a Sales and Customer Service Consultant, internally referred to as a Local Community Consultant, at our Penrith store. This role includes a flexible rotating roster working between the hours of 8am to 8pm Monday to Friday, with some Saturday work.

As a Local Community Consultant, you connect Medibank’s products and services with your local community. You take ownership of the customer experience, providing end-to-end support across multiple channels - whether in-store, over the phone, in the community, or via messaging.

With a diverse skill set, you solve everyday challenges, adapt quickly, and keep customers at the heart of everything you do. You're curious, creative, and results-driven, always open to new ideas and ways of working.

There are 6 key magnets that drive our ambitions to help create autonomy and to serve locally within our Geo teams. These encompass People, Trust, Customer, Growth, Value and Health.

About you:

• You’re a multitasker who confidently supports customers across messaging, face-to-face, and phone channels.
• You’re passionate about serving your local community and growing lasting customer relationships.
• Self-motivated and results-driven, you take pride in delivering the right solutions with accuracy and care.
• You’re diligent and detail-oriented, ensuring every interaction is accurate, every product or service is the right fit, and your customers’ privacy is always protected.
• A true team player, you're open to stepping outside your role to support peers and explore new ideas - all to better serve the community.

Why You’ll Love It Here:

• Flexible Working:Enjoy the freedom to work in-store, work from home, or work out in the community - depending on business requirements.
• Growth Opportunities:Access a range of skills development, career pathways, and chances to innovate within Medibank.
• Supportive Environment:Work in a culture that values your well-being, encourages new ideas, and celebrates success.

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ community including transgender and gender diverse applicants.

For any adjustments or alternative formats during the recruitment process, please contact us at [e-mail].