Local Community Connector

Chandler Macleod; City Of Albany; On-site; AUD 86,000 - 104,000; Full time

Job summary

Chandler Macleod invites applications for Local Community Connector roles across Western Australia. You will provide a visible local presence, help people navigate disability supports, and collaborate with participants, service providers and community groups to promote participation and inclusion.

The 12-month APS4 contract offers travel across regional areas, the chance to work in diverse communities, and meaningful engagement with First Nations communities and local stakeholders.

Qualifications

• Experience delivering high-quality customer service within community, government, health, or service-focused environments.
• Ability to respond to enquiries, resolve issues, and provide accurate information.
• Strong communication and stakeholder engagement skills.

Responsibilities

• Provide information about disability supports, community services, and available programs.
• Support participants and service providers by gathering and verifying information.
• Assist with participant plan implementation, monitoring, and ongoing engagement.
• Develop and maintain strong relationships with local community stakeholders.
• Promote inclusive and culturally safe community participation.
• Conduct participant check-ins and support evidence gathering activities.
• Complete administrative tasks and maintain accurate records.
• Participate in outreach activities within regional and remote communities.

Skills

Customer service

Community engagement

Stakeholder engagement

ICT capability

Tools

Databases

Case management systems

Microsoft Office

Job description

Chandler Macleod is recruiting on behalf of our client for multiple APS4 Local Community Connector opportunities across Western Australia.

This is an exciting 12-month assignment supporting people with disability, their families, carers, and communities to access information, services, and supports.

Working within a community-focused environment, you will play a key role in building relationships, promoting inclusion, and supporting individuals to connect with the National Disability Insurance Scheme (NDIS) and broader community services.

Available Locations

• Albany, WA
• Northam, WA
• Carnarvon, WA
• Kalgoorlie, WA

What's on Offer

• 12-month contract opportunity
• $43.82 per hour + super
• Meaningful work supporting local communities
• Opportunity to engage directly with participants and stakeholders
• Travel and community engagement across regional and remote areas

About the Role

As a Local Community Connector, you will provide a visible, local presence within the community and support people to navigate available services and pathways. You will work collaboratively with participants, service providers, community groups, and internal stakeholders to promote participation, inclusion, and positive outcomes.

Key Responsibilities

• Provide information about disability supports, community services, and available programs
• Support participants and service providers by gathering and verifying information
• Assist with participant plan implementation, monitoring, and ongoing engagement
• Develop and maintain strong relationships with local community stakeholders
• Promote inclusive and culturally safe community participation
• Conduct participant check-ins and support evidence gathering activities
• Complete administrative tasks and maintain accurate records
• Participate in outreach activities within regional and remote communities

About You

To be successful, you will demonstrate:

Customer Service & Community Engagement

• Experience delivering high-quality customer service within community, government, health, or service-focused environments
• Ability to respond to enquiries, resolve issues, and provide accurate information
• Strong communication and stakeholder engagement skills

ICT Capability

• Experience using databases, case management systems, and Microsoft Office applications
• Ability to maintain accurate records and support reporting activities
• Confidence working across multiple digital systems

First Nations Cultural Capability

• Understanding of Aboriginal and Torres Strait Islander cultures, histories, and communities
• Demonstrated ability to engage respectfully and effectively with First Nations peoples
• Experience contributing to culturally safe and inclusive environments

Role Requirements

• Ability to travel within regional and remote communities, including overnight stays
• Current driver's licence and willingness to drive long distances when required
• Comfortable undertaking community outreach, face-to-face engagement, and phone-based support
• Ability to work in office, community, and occasional work-from-home environments
• Capacity to navigate varied locations and terrains as part of community engagement activities

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.