Loan Servicing Advisor - Customer-Centric Support

Amp; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

AMP is seeking a Customer Service Officer in Loan Servicing to support home loan customers from Parramatta, NSW. You will process loan discharge and variation requests, and reach out via outbound calls to confirm details and educate on options.

You’ll collaborate with brokers and internal teams to keep customers informed and secure account activity, with 2–3 years in lending and banking experience preferred in a lean, high-volume environment.

Qualifications

• 2–3 years in lending or banking experience.
• Customer-first mindset with a focus on accuracy.
• Ability to handle high volumes under pressure in a lean environment.

Responsibilities

• Process loan discharge and variation requests.
• Make outbound calls to confirm details and educate customers on options.
• Collaborate with brokers and internal teams to keep customers informed.

Skills

Customer service

Communication skills

Attention to detail

Job description

AMP is seeking a Customer Service Officer in Loan Servicing to support home loan customers from Parramatta, NSW. You will process loan discharge and variation requests, and reach out via outbound calls to confirm details and educate on options.

You’ll collaborate with brokers and internal teams to keep customers informed and secure account activity, with 2–3 years in lending and banking experience preferred in a lean, high-volume environment.