Live Chat Representative - Christmas Casual

Harvey Norman Global Pty Limited; Council of the City of Sydney; Remote; AUD 30,000 - 60,000; Part time

Job summary

A well-known Australian retail company is seeking enthusiastic Online Live Chat Representatives for Christmas casual positions. This role involves handling customer queries via Live Chat and providing outstanding sales advice. Ideal candidates will have strong communication skills, multitasking abilities, and a passion for excellent customer service. Join a supportive team environment that values performance and offers flexible work hours.

Benefits

Great team culture

Flexible and positive work environment

Qualifications

• Passionate about providing outstanding sales and product advice.
• Retail or contact centre experience preferred.
• Strong attention to detail.

Responsibilities

• Handle online customer queries via Live Chat.
• Assist customers with their orders and resolve complaints.
• Work across a 7-day rotating roster.

Skills

Strong communication skills (written and verbal)

Ability to multitask

Customer service orientation

Job description

Live Chat Representative - Christmas Casual

Apply now Job no: 571122
Work type: Full Time, Casual
Location: Homebush West
Categories: Other

• Christmas Casual Positions
• Opportunity to work with an Australian retail icon
• Potential path for career progression

We are seeking enthusiastic Online Live Chat Representatives to join our dedicated team that supports our Harvey Norman, Domayne and Joyce Mayne brands over our busy peak periods.

This job will place you in a fast-paced and innovative role that makes you the first point of contact for our business. Working in our online customer service team, you will handle online customer queries via our Live Chat system.

To be successful you must:

• Be passionate about providing outstanding Sales and Product advice to all Customers while maintaining a high level of Customer Service.
• Be a highly motivated person with strong communication skills (both written and verbal).
• Enjoy working in a team environment and assisting others.
• Ability to multitask and maintain focus in an often-high pressure environment.
• Have retail or contact centre experience preferred.

What we require:

• Excellent verbal and written communication skills to be used via Live Chat and Email.
• Enthusiastic approach to work with a willingness to learn, a “can do” attitude.
• Strong attention to detail.
• Highly organised individual with strong time management skills.
• Ability to collate information from customers relating to their orders and relaying the information to relevant parties.
• Experience in resolving customer complaints and making quick decisions to ensure happy customers and timely accurate service is provided.
• Flexibility to work across a 7-day rotating roster (shift work – between 7am and 11pm).

What we offer:

• Great Team Culture
• An environment where good performance is recognised and rewarded
• A flexible and positive work environment

Join today to be a part of a supportive team where you learn something new every day - Apply Now!

Advertised: 09 Oct 2025 AUS Eastern Daylight Time

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