Live Chat Banking Support Specialist

Macquarie Bank Limited; Australia; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Wellbeing leave day

Service bonus leave days

Parental leave

Volunteer leave

Flexible working

Job summary

Macquarie Bank Limited is seeking a Client Service Consultant to act as the first point of contact for clients, primarily through live chat and phone support. You will understand client needs, ask insightful questions, and provide effective product guidance while escalating issues to supervisors when needed.

The role supports hybrid and flexible working arrangements, with a focus on delivering timely, accurate service and contributing to best practice guides and customer outcomes across markets.

Qualifications

• Navigate and resolve multifaceted client issues by providing advice on our products and services.
• Deliver excellent customer service with empathy and timely query resolution.
• Adhere to contact centre processes and guidelines while meeting targets.

Responsibilities

• Understand clients' needs regarding financial products and services via live chat and phone.
• Ask insightful questions and provide effective solutions.
• Escalate issues to supervisors and direct queries to support teams.

Skills

Critical thinking

Empathy

Excellent communication

Typing accuracy

Follow processes

Job description

Macquarie Bank Limited is seeking a Client Service Consultant to act as the first point of contact for clients, primarily through live chat and phone support. You will understand client needs, ask insightful questions, and provide effective product guidance while escalating issues to supervisors when needed.

The role supports hybrid and flexible working arrangements, with a focus on delivering timely, accurate service and contributing to best practice guides and customer outcomes across markets.