Litigation Client Services Lead - Flexible Work

Gorilla Jobs; Gold Coast City; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Beachfront offices

Flexible location options

Mentoring

Training programs

Professional growth

Wellbeing program

Job summary

Gorilla Jobs on the Gold Coast is seeking a Client Services Manager to support a growing Litigation team within a people-focused legal firm. You’ll handle client inquiries, coordinate appointments, and work closely with Partners, Senior Associates, Lawyers, Graduates and Paralegals to ensure a smooth client journey from first contact to resolution.

Based in a beachfront office with flexible location options, you’ll join a dynamic team of 16+ professionals and contribute to client care, marketing

Qualifications

• 2+ years in client services, legal admin or sales.
• Excellent communication and interpersonal skills.
• Strong attention to detail and data entry accuracy.
• A compassionate, proactive, team-oriented mindset.
• Multitask in a fast-paced environment; prioritise effectively.
• Familiarity with LEAP and CRM platforms preferred.

Responsibilities

• Manage inbound client and referrer enquiries with professionalism and empathy.
• Coordinate bookings and maintain lawyer calendars.
• Gather and record accurate client information and case details.
• Provide paralegal support including drafting, data entry, and case prep.
• Support marketing efforts within the Litigation department.
• Liaise with clients, witnesses, and stakeholders.
• Assist the department manager with daily operations and reporting.

Skills

Client services

Legal admin experience

Sales experience

Communication skills

Data entry

Tools

LEAP

CRM systems

Job description

Gorilla Jobs on the Gold Coast is seeking a Client Services Manager to support a growing Litigation team within a people-focused legal firm. You’ll handle client inquiries, coordinate appointments, and work closely with Partners, Senior Associates, Lawyers, Graduates and Paralegals to ensure a smooth client journey from first contact to resolution.

Based in a beachfront office with flexible location options, you’ll join a dynamic team of 16+ professionals and contribute to client care, marketing