Lifestyle Manager (Administration)

Lifestyle Communities; Nar Nar Goon; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Live-in residence

Professional development

Collaborative environment

Lifestyle Long Weekends

Lifestyle Hours

People-centric culture

Job summary

Lifestyle Communities is a leading provider of affordable, inclusive and vibrant independent living communities across Victoria. We are seeking a dedicated Lifestyle Manager to join our Ridgelea community in Pakenham, a full-time live-in role managing day-to-day operations and the homeowner experience.

Responsibilities include empowering homeowners, collaborating with the experience team, overseeing amenities, organizing social activities, and maintaining records while ensuring health, safety,

Qualifications

• Proven experience in hospitality, tourism, or independent living.
• Outstanding customer service and interpersonal skills.
• Excellent organisational and time management abilities.
• Strong problem-solving skills and adaptability.
• Passion for enhancing lives of older adults and promoting an active, inclusive community.

Responsibilities

• Continuously empower homeowners to make active decisions, provide exceptional customer service, and address concerns.
• Collaborate with the experience team to implement homeowner-focused strategies.
• Oversee smooth running of the community, ensuring amenities and services meet high standards.
• Organise and facilitate social activities and events to foster a vibrant community atmosphere.
• Maintain accurate records and report on community performance.
• Ensure compliance with health, safety, and regulatory requirements.

Skills

Customer service

Interpersonal skills

Organisational skills

Time management

Problem-solving

People engagement

Job description

Lifestyle Communities is a leading provider of affordable, inclusive and vibrant independent living communities across Victoria. Our mission is to enrich the lives of our homeowners by fostering a sense of belonging, independence and wellbeing. With a focus on community, connection and an active lifestyle, we are committed to creating exceptional experiences for our homeowners.

About the role

Lifestyle Communities is seeking dedicated Lifestyle Manager to join our community at Ridgelea (Pakenham). As a full-time live-in role, you will be responsible for managing and coordinating the day-to-day operations and experience of our thriving community. This is an exciting opportunity to make a meaningful impact on the lives of our valued Homeowners.

What you'll be doing

• Continuously working to empower our homeowners by facilitating them to make active decisions, providing exceptional customer service, and addressing any concerns
• Collaborating with the wider Lifestyle Communities experience team to implement strategies that enhance the homeowner experience
• Overseeing the smooth running of the community, ensuring all amenities and services are provided to a high standard
• Organising and facilitating social activities and events to foster a vibrant community atmosphere
• Maintaining accurate records and reporting on the community's performance
• Ensuring the community adheres to all relevant health, safety, and compliance regulations

What we're looking for

• Proven experience in a similar role within the hospitality, tourism, or independent living industry
• Minimum 2-3 years of experience in hospitality, tourism, or independent living industry is advantageous
• Outstanding customer service and interpersonal skills, with the ability to build strong relationships with our homeowners
• Excellent organisational and time management abilities, with a keen eye for detail
• Strong problem-solving skills and the flexibility to adapt to changing circumstances
• A genuine passion for enhancing the lives of older adults and a commitment to promoting an active, inclusive community

What we offer

• Competitive remuneration package, including a live-in residence within the community
• Ongoing professional development and training opportunities
• A collaborative and supportive work environment
• Lifestyle Long Weekends (4 additional paid days per year to take a long weekend)
• Lifestyle Hours
• Be part of a workplace that values curiosity, innovation, collaboration, and people excellence!