Library Services Officer - Casual

Latrobe City Council; Morwell; On-site; AUD 60,000 - 80,000; Part time

Job summary

A local council is seeking a Library Services Officer to provide excellent customer service across various library locations such as Moe, Morwell, and Churchill. Responsibilities include advising on digital resources and managing customer interactions. Candidates should have experience in public libraries or customer service, strong communication skills, and digital literacy. This position offers an hourly rate between $50.56 and $53.90 plus superannuation.

Qualifications

• Demonstrated experience in Public Libraries or professional customer service.
• High-level commitment to teamwork in a small team environment.
• Ability to follow library procedures and deliver programs.

Responsibilities

• Deliver excellent customer service as the first point of contact.
• Manage day-to-day customer service interactions.
• Advise on digital resources and present programs.

Skills

Communication skills

Customer service

Digital literacy

Interpersonal skills

Tools

Library management systems

Microsoft Office

Job description

Overview

Library Services Officer – Casual

Locations: Moe, Morwell, Churchill and Traralgon Libraries

Hourly Rate: $50.56 - $53.90 plus 12% superannuation

Department: Active Communities & Partnerships

About This Role

As a Library Services Officer you will be responsible for delivering excellent customer service as the first point of contact for visitors to our Latrobe City libraries.

You will manage the day-to-day customer service interactions with Latrobe City’s library patrons and visitors, including accurately processing payments and providing information to customers.

In this role, you will have the opportunity to undertake a range of activities including:

• Advising on digital resources.
• Presenting story time and other programs.
• Recommending great reading.
• Preparing interesting displays.
• Accurately processing payments.

About You

For this position we are seeking enthusiastic individuals with great communication skills and a passion for providing high-level customer service.

You will have:

• Demonstrated experience working in Public Libraries or in a professional customer service environment.
• A high-level commitment towards working as a part of professional librarian in a small team environment.
• Excellent interpersonal skills and customer service skills.
• Ability to follow the procedures and processes associated with a community library environment and deliver library programs.
• Digital literacy skills, including the ability to use library management systems and Microsoft Office application.

To apply

Please apply (and submit your responses to the Key Selection Criteria) via the Latrobe City Council website.

For further information contact Ann Sims, Team Leader Customer Experience & Libraries – West on 0461 541 379 for a confidential discussion.

Child Safe Organisation

Latrobe City Council has a zero tolerance to any form of child abuse and is committed to the safety, wellbeing and empowerment of children. We create and maintain a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, volunteers and contractors. Our recruitment practices reflect this.

Diversity and Inclusion

At Latrobe City Council we value workforce diversity and inclusion, where individual uniqueness is embraced. We value diverse life experiences and the perspectives of our people, whilst providing high-quality services to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexuality.

At Latrobe City Council we are committed to providing positive employment opportunities for Aboriginal and Torres Strait Islander people and welcome employment applications from candidates of Aboriginal and Torres Strait Islander background. Council's Indigenous Employment Program is available to support Aboriginal and Torres Strait Islander descent applicants and can be contacted at [e-mail] or by calling 1300 367 700.

We at Latrobe City Council strongly encourage people with disability and diverse backgrounds to apply for our roles. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Careers team via email at [e-mail] or call 5128 6113 noting your preferred method of communication and contact details and a member of the team will be in touch.