Library Rover

Swinburne University; Melbourne; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Flexible working arrangements

Hybrid options

Staff discounts (Medibank & Swinburne)

Job summary

Swinburne University of Technology is seeking a Library Rover to provide frontline customer service to students and staff, maintain welcoming library spaces, and support library infrastructure and systems.

You will work collaboratively with teams across the Student Success Hub, Student HQ, TechBar, Information Technology and Facilities to ensure a high-quality experience and address enquiries and technical issues as they arise.

Qualifications

• Experience in high-quality administrative and customer-focused services.
• Knowledge of common applications and mobile device operating systems.
• Knowledge of internet tools including WiFi.

Responsibilities

• Support library users and frontline service across channels.
• Maintain welcoming spaces and assist with equipment.
• Collaborate with Student Success Hub, TechBar and IT teams to deliver service.

Skills

Customer service

Administrative support

Technical support

WiFi knowledge

Education

Diploma of Library and Information Services

Tools

Library management system

Job description

About the Role

Swinburne University is committed to increasing Aboriginal and Torres Strait Islander employment and strongly encourages applications from Aboriginal and Torres Strait Islander peoples.

Aboriginal and Torres Strait Islander applicants who meet the selection criteria will be prioritised as part of the University's commitment to Indigenous employment and self-determination.

The Library Rover plays a key role in supporting library users and maintaining welcoming, well-presented library spaces. The role provides frontline assistance to students and staff, supports the effective operation of library infrastructure and systems, and works collaboratively with teams across the Student Success Hub, Student HQ, TechBar, Information Technology and Facilities to deliver a high-quality customer experience.

The Library Rover delivers customer service across a range of channels, assisting users with library spaces, collections, technology and technical support. The role also helps maintain library equipment and ensures spaces remain safe, organised and presentable. Strong customer service and communication skills are essential to responding to the diverse needs of library users and providing timely assistance with enquiries, technical issues and other library-related matters.

About You

To be suitable for this role you will need to have experience in the below key accountabilities:

• Demonstrated commitment to providing outstanding customer service.
• Demonstrated, relevant experience in the provision of high quality administrative and support services within a demanding, customer focused environment
• Detailed knowledge of commonly used applications and mobile device operating systems.
• Detailed knowledge of commonly used software and computer operating systems.
• Sound knowledge of internet tools including WiFi.

Qualifications

A qualification, or near qualification of Diploma of Library and Information Services, or an equivalent combination of relevant experience, education and/or training

Further information about this role can be found in the attached position description.

About Swinburne University of Technology

Swinburne’s strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research.

Our Ad Astra strategy is the cornerstone of Swinburne’s bold ambition to lead globally in technology-driven education and research. This strategy positions us to create transformative solutions, empower learners, and partner with industry to thrive in an ever-changing world.

What We Offer You!

• Work your way with flexible working arrangements, including hybrid options and generous parental leave to support a balanced lifestyle.
• Exclusive staff discounts, including discounted Medibank health insurance, 50% off Swinburne courses and other partner offers.
• Swinburne offers 17% super and salary packaging options, including car leasing and extra super contributions.

Please Note: Appointment to this position is subject to passing a Working with Children Check.

Applications Close: Tuesday 3rd of November 2026, 11pm

Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.

Diversity, Equity and Inclusion

Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.

Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age.

Swinburne is proud to be recognised as an AWEI Gold Employer, reflecting our commitment to creating an inclusive workplace where LGBTQIA+ employees, students and communities can thrive.

We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.

We support applicants with disabilities, and reasonable adjustments can be requested at any stage of the recruitment process.

As a Circle Back Initiative Employer, we commit to responding to every applicant.

Victoria’s Commitment to Action: Improving international student employment outcomes.

As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.