Library Engagement Officer

Myli - My Community Library; Foster; On-site; AUD 33,000 - 42,000; Part time

Job summary

Myli - My Community Library is seeking a friendly part-time Library Assistant to work with staff to deliver library services to the local community. You will handle branch customer service duties, support library programs, encourage new members to join and assist patrons with queries and requests.

You will build connections, provide roaming and circulation support, help patrons choose resources, use technology, and promote literacy, learning and community development through welcoming service

Qualifications

• A relevant qualification in library science, information management, or a related field is preferred but not essential.
• Experience in customer service or community engagement roles is advantageous.
• Strong communication and interpersonal skills to effectively engage with diverse community members.
• Basic computer skills and familiarity with library management systems.
• A passion for promoting literacy, learning, and community development.

Responsibilities

• Build connections with and deliver inclusive library services to all patrons.
• Deliver competent roaming and circulation support services.
• Encourage new members and showcase to the community, the products, and services the library has to offer.
• Help patrons select resources, use technology, and obtain knowledge.

Skills

Customer service

Communication skills

Interpersonal skills

Community engagement

Technology literacy

Education

Library science qualification

Customer service experience

Tools

Library management systems

Job description

In this position you will be required to work closely with library staff to deliver library services to the community. This includes library branch customer service duties, providing support to library programs, encouraging new library members to join, and supporting library patrons queries and requests.

Hours:

62.5 hours per 4 weeks.

Responsibilities:

• Build connections with and deliver inclusive library services to all patrons.
• Deliver competent roaming and circulation support services.
• Encourage new members and showcase to the community, the products, and services the library has to offer.
• Help patrons select resources, use technology, and obtain knowledge. This requires understanding and developing a rapport with the patron to understand their needs in a timely and efficient manner.

Qualifications:

• A relevant qualification in library science, information management, or a related field is preferred but not essential.
• Experience in customer service or community engagement roles is advantageous.
• Strong communication and interpersonal skills to effectively engage with diverse community members.
• Basic computer skills and familiarity with library management systems.
• A passion for promoting literacy, learning, and community development.