Level 2 Google Support Technician

Talent International; City of Melbourne; Hybrid; AUD 70,000 - 85,000; Full time

Job summary

A leading recruitment agency in Melbourne is seeking a Level 2 Google Support Technician to provide support for Google Workspace. You'll troubleshoot issues and maintain excellent customer service in a hybrid working arrangement. Strong experience in technical support is required, and government experience is a plus. Join us for a 12-month contract in a government department.

Benefits

12 Month Contract

Government Department

CBD Location

Qualifications

• Strong experience working as a Level 2 Technical Support Specialist.
• Previous Government experience will be an advantage.

Responsibilities

• Provide Level 2 Support for the Google Workspace offerings.
• Troubleshoot any issues for the Google Workspace offering.
• Provide direct customer support via phone, email, or instant messaging.

Skills

Level 2 Technical Support

Customer support

Troubleshooting

Google Workspace

Job description

• 12 Month Contract – Government Department
• CBD Location – Hybrid Working Arrangement
• Provide Level Two Support for Google Workspace

Our Client is seeking a Level 2 Google Support Technician as they look to transition their existing collaboration environment to the Google Workspace offering.

You will be responsible for

• Provide Level 2 Support for the Google Workspace offerings
• Troubleshoot any issues for the Google Workspace offering.
• Provide direct customer support via phone, email, instant messaging or any defined Service Centre communication method.
• Provide and maintain a strong customer focus and support services
• Provide support for applications, email and technology services

You will have

• Strong experience working as a Level 2 Technical Support Specialist
• Advise the project on how best to utilise the Google Workspace offerings
• Previous Government experience will be an advantage

What’s in it for you:

• 12 Month Contract
• Government Department
• CBD Location – Hybrid Working Arrangement

Please apply today to secure an interview or call Jimmy Nguyen on 9236 7726.

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