Level 1 - Service Desk Technician

Total Computer Technology; Traralgon; On-site; AUD 50,000 - 60,000; Full time

Job summary

A reputable IT Managed Service Provider in Traralgon is seeking a Level 1 - Service Desk Technician to provide 1st Level support for PCs, networks, and servers. Ideal candidates will possess good people skills, time management abilities, and a basic understanding of Microsoft operating systems. A driver's license is required for this role. Join a company with 18 years of experience providing IT support across Australia.

Qualifications

• General interest in IT.
• Knowledge and understanding of Microsoft operating systems.
• Basic network troubleshooting skills.
• Knowledge of peripherals and computer hardware.

Responsibilities

• Provision PCs and provide 1st Level support to external clients.

Skills

Good people skills

Excellent communication skills

Time management skills

Basic network troubleshooting skills

Tools

Microsoft operating systems

Computer hardware

Job description

An excellent opportunity has arisen for a motivated individual who has the desire to embark on a career in IT with a reputable and expanding IT Managed Service Provider.

The Level 1 - Service Desk Technician is responsible for provisioning PCs and provides 1st Level PC, network and server support to our external clients.

To succeed, you will need to possess good people skills, the ability to build strong relationships with clients and fellow team members, and provide superior customer service with excellent communication skills and a positive attitude.

You will need to have good time management skills, be able to prioritize workloads, and exhibit a high level of initiative, thinking "outside the box" with a commitment to achieving quality results.

Responsibilities and Requirements

• General interest in IT
• Knowledge and understanding of the Microsoft range of operating systems
• Basic network troubleshooting skills
• Knowledge of peripherals and computer hardware

Advantageous but not required skills:

• Ability to build and configure a Desktop PC from the ground up
• Ability to record and log all calls, contributing to the IT Documentation and continual improvement of procedures

A driver's license is required for this job.

About the Company

Total Computer Technology has been working in the IT service industry for over 18 years, providing IT support for Sydney and Melbourne clients with a solid reputation.

The company offers secure remote connections, local state contractors, and full national coverage, diagnosing and solving productivity issues related to technology infrastructure.