Lending Operations Analyst: AI-Driven Banking Platform

Cxnpl

Sydney

Hybrid

AUD 90,000 - 130,000

Full time

10 days ago

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Job summary

Constantinople is seeking a Lending Operations Analyst to join a high-volume loan processing team. You will manage the end-to-end lifecycle from application triage to settlement, ensuring accurate, decision-ready files and timely customer communications.

This role blends operations, product, and engineering to improve SOPs and automate workflows in a progressing AI-enabled banking platform. Strong attention to detail, clear communication, and experience with live chat and email support are

Qualifications

Prior experience in Banking Operations, Loan Processing, in a high-volume Admin/Support environment.
Experience with customer support (Live Chat/Email) is highly valued.
Exposure to PEXA, Loan Origination Systems, or legal settlement processes is a plus.
A Process Thinker: You thrive on logic and order. You can follow a detailed SOP for a Business Loan one week and a Residential Mortgage the next, maintaining high accuracy in both.
Operationally Agile: You are comfortable working in a role that requires "context switching"—moving from a detailed document check to a live chat with a customer.
Tech-Native: You are comfortable working entirely within a software platform. You view banking not as "paperwork" but as a series of digital workflows.
A Clear Communicator: You can explain a "missing document" requirement to a broker or a "settlement delay" to a solicitor clearly and professionally.
Team Oriented: You are open to working in a rotation system, building deep skills in specific sub-teams (Business vs. Residential) as required by volume.

Responsibilities

Act as the first line of operational quality control for incoming loan applications.
Review applications against SOP checklists to identify missing information (e.g., financials, ID documents, supporting documents).
Validate customer information and documents to ensure it is "decision-ready" for the Delegated Credit Authority.
Liaise with brokers and customers to gather outstanding requirements.
Once the client bank approves the loan, you own the "Last Mile" to settlement.
Manage stakeholders (Solicitors, Vendors, Brokers) to ensure funds are booked and settlement occurs on time.
Coordinate post-settlement operations, including Loan Variations, Product Switches, and Discharge requests.
Provide real-time support to borrowers and brokers via live chat and email, answering inquiries regarding status, payments, and loan mechanics.
Identify friction points in our SOPs or software platform and provide feedback to the Product and Engineering teams to help automate the process further.