Legal and Client Support Officer

Legal Aid Commission, Office of the; Berrigan; On-site; AUD 87,000 - 95,000; Full time

Benefits offered by this job

Flexible working

Professional growth

Wellbeing program

Job summary

Legal Aid NSW in Wagga Wagga is seeking a Legal and Client Support Officer, Clerk Grade 3/4, to be the first point of contact for clients facing complex legal or non-legal challenges. You will provide essential information and coordinate support, while delivering clerical and legal administrative assistance to our legal teams.

This full-time role offers a challenging, meaningful environment in a collaborative Administration Team, with 12-month and 6-month contract options.

Qualifications

• Client-focused team member with strong communication skills.
• Experience managing reception and front-line enquiries.
• Organised with time management and attention to detail.

Responsibilities

• First point of contact, providing essential information to clients.
• Coordinate support and deliver clerical and legal administrative assistance to legal teams.

Skills

Client focus

Reception

Communication skills

Time management

Attention to detail

Job description

Legal and Client Support Officer Clerk Grade 3/4 Wagga Wagga * Salary range $87,199 - $95,482 plus super and leave loading * 1 Full-Time 12 months contract and 1 part-time 6 months contract * Join the Administration Team in Wagga Wagga

About us

We stand beside people when they need it most. At Legal Aid NSW, fairness isn't just a legal principle, it shapes everything we do - our culture, our services, our workplace and our decisions. Since 1979, Legal Aid NSW has provided legal advice, support and representation in criminal, family and civil law, helping people across NSW navigate hardship and complex legal issues. Our work is challenging, but deeply meaningful. In partnerships with LawAccess NSW, Community Legal Centres and the Aboriginal Legal Service NSW/ACT, we are located throughout the state including our Central Sydney office, 25 regional offices, and satellite and outreach offices.

About the role

We have an exciting opportunity for a Legal and Client Support Officer, Clerk Grade 3/4 to join our Administration Team at the Wagga Wagga Office of Legal Aid NSW. As the first point of contact, you will engage with clients facing complex legal and non-legal challenges, providing essential information and coordinating the support they need. Your role is crucial in ensuring our clients receive the best possible outcomes while offering clerical and legal administrative support to our dedicated legal teams.

About you

You are a committed and client focused team member who thrives in a high-volume environment. A true team player, you consistently deliver quality services with professionalism and care. Your exceptional communication skills enable you to manage interactions with clients and legal staff across reception, phone, and legal administrative functions. Highly organised and detail oriented, you bring strong time management skills and a consistent approach to handling heavy administrative workloads. Your attention to detail ensures accuracy and reliability in every task you undertake. Join us and be part of a team passionate about making a difference. We may use this recruitment to create a talent pool for similar ongoing or temporary vacancies we have over the next 18 months.

About Wagga Wagga

Wagga Wagga is a vibrant regional centre with a strong sense of community, excellent amenities, and an attractive work life balance. As a key Legal Aid service hub for the Riverina Murry area, the Wagga Wagga office supports individuals and families across the region by delivering accessible Civil, Family and Criminal Law services. This provides the opportunity to make a meaningful and lasting difference within the community.

You Belong Here

Here, every role has purpose. Whether you’re delivering frontline legal services or strengthening our organisation from behind the scenes, you’ll help create fairer outcomes for the people across NSW. We are building a workplace where every culture, identity, ability and voice are included and valued. We welcome Aboriginal and Torres Strait Islander peoples, people with visible and invisible disability, culturally diverse communities, and LGBTQI+ communities so you can connect and flourish at every stage of career. You will be part of a diverse and inclusive organisation, working alongside like-minded and values driven people dedicated to justice, community impact, and delivering exceptional support and service through cross collaboration.

Benefits of working at Legal Aid NSW

• Flexible Working - we are a Flex Ready certified and Carers and Employers accredited organisation. We are leading the way in offering a variety of flexible working options to uniquely support your unique work life balance.
• Professional Growth - as the largest law firm in NSW we offer a variety of opportunities to enhance your career at every stage, through regional graduate programs, Practical Legal Training and work placements, mentoring, training, and secondment opportunities.
• Work Health, Safety and Wellbeing - with dedicated programs, training, resources, and respectful work practices, our Wellbeing Framework ensures your physical, mental and psychosocial wellbeing matters, so you feel supported, safe and holistically well.

Essential Requirements

• Hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing roles) or a valid visa to work in Australia
• Undertake relevant pre-employment checks such as Criminal Record Check, and Conduct Service Check