Leasing Coordinator

Greystar; City of Melbourne; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Career development

Collaborative culture

Growth opportunities

Job summary

Greystar is seeking a personable Leasing/Customer Experience Associate in Melbourne to greet prospective residents and guide them through the first steps of their rental journey.

You will respond to inquiries, learn about individual lifestyle needs, and connect applicants with the right Greystar community, tours, and onsite staff. The role emphasizes relationship-building and delivering exceptional customer experiences within a fast-paced, collaborative team.

Qualifications

• Experience in a customer-facing role.
• Excellent verbal and written communication.
• Ability to build rapport and manage conversations.

Responsibilities

• Responding to enquiries from prospective residents via phone, email and digital channels.
• Understanding prospects' lifestyle, preferences, timing and housing needs.
• Matching prospects with suitable Greystar communities.
• Booking apartment tours and connecting prospects with onsite Leasing Professionals.
• Maintaining accurate CRM and property management records.
• Supporting leasing teams to improve portfolio performance.

Skills

Customer service

Communication

Relationship building

Organizational skills

Tools

CRM software

Property management systems

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Love talking to people? Great at building rapport? Looking to break into property with a global industry leader? We should talk. This isn't about hard selling. It's about helping people find a place they'll love calling home. Every enquiry you receive comes from someone already interested in living in a Greystar community. Your role is to connect with them, understand what matters most, and help them take the next step in their rental journey.

JOB DESCRIPTION

As the first point of contact, you'll create memorable first impressions and play a key role in shaping the customer journey from the very first conversation. Every interaction is an opportunity to build excitement, showcase the lifestyle that makes Greystar different, and help future residents take the next step towards a home they'll love. If you're naturally curious, enjoy building connections, and love delivering exceptional customer experiences, you'll thrive in this fast-paced and rewarding role.

What's in it for you? Start your Greystar journey – Learn, develop and build your career with a global property leader. No cold calling – Every enquiry is warm, allowing you to focus on meaningful conversations with interested customers. Make an impact – Play a key role in delivering exceptional customer experiences across our communities. Great people, great culture – Work alongside ambitious, collaborative people who celebrate success together. Grow with us – As Greystar expands across Australia, so do the opportunities for your career.

What you'll be doing

Every day is different, but you'll spend your time: Responding to enquiries from prospective residents via phone, email and digital channels. Getting to know prospective residents and understanding their lifestyle, preferences, timing and housing needs. Matching prospects with the most suitable Greystar community and bringing our unique lifestyle offering to life. Booking apartment tours and connecting prospects with our onsite Leasing Professionals. Creating a seamless experience from the very first enquiry through to the handover for a site tour. Maintaining accurate records within our CRM and property management systems. Working closely with our onsite leasing teams to support portfolio leasing performance. Contributing ideas and insights that help improve the customer journey and leasing experience.

About you

You're someone who genuinely enjoys talking to people. You build rapport quickly, ask great questions and know how to make others feel comfortable. You bring positive energy, stay organised and enjoy being part of a team working towards shared goals. You're naturally curious, proactive and love the satisfaction of helping people find the right solution. Maybe you've worked in customer service, hotels, sales, hospitality, travel, aviation, retail or fitness. Whatever your background, if you're great with people and interested in building a career in property, we'd love to hear from you. Previous real estate experience isn't essential. We're looking for attitude, potential and a willingness to learn. You'll need Experience in a customer-facing role. Strong verbal and written communication skills. Confidence building relationships and managing conversations over the phone. Excellent organisational and administration skills. A genuine passion for delivering exceptional customer experiences. An interest in property or real estate (experience is advantageous but not essential).

Greystar is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Important Notice:

Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [e-mail].

Our continued success depends on our people. If you are looking for a career that values dedication, collaboration, and integrity, we are looking for you!

Greystar is a vertically integrated real estate company offering expertise in property management, investment management, and development & construction globally. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies delivering industry-leading services to investors, clients, and residents.

Please explore the current open positions, apply to a role(s) that you feel will suit you and your skillset. You can keep track of your applications and the process here in your Candidate Home. Thank you for your interest in working at Greystar!!

As a Greystar team member, you will hear a lot about our Core Values. They are the values we live and work by, reflecting who we are and the quality of our relationships. We believe in always going that extra step for our residents, clients, investors, and each other.

• Integrity We stay true to the highest ethical standards and principles, and are honest, trustworthy, humble, and respectful in all of our words and actions.
• Equality We celebrate individual differences, encourage diversity of thought, provide equality of opportunity, and cultivate an environment where all individuals are seen, treated, and valued equally.
• Professionalism We proudly present a positive, dignified, and businesslike image at all times through our appearances, behavior, and interactions with others.
• Accountability We take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard.
• Service We make service our top priority by giving our time, knowledge, and experience to serve the needs of our customers, community, and team members.
• Teamwork We work together to accomplish goals, solve problems, and enrich our work environment.

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business.

To learn more, visit www.greystar.com.