Learning & Teaching Operations Specialist

University of Tasmania; City of Hobart; On-site; AUD 81,000 - 90,000; Full time

Job summary

The University of Tasmania invites applications for a Learning and Teaching Support Officer based in Hobart or Launceston. You will provide high-quality administrative support for learning and teaching activities across four Schools, including examinations, results processing, timetabling and workforce planning.

This role requires organisation, adaptability and collaboration, with strong communication skills to deliver exceptional service to staff and students, contribute to continuous

Qualifications

• Demonstrated administrative experience in a complex organisation, with the ability to quickly develop an understanding of learning and teaching processes, including examinations, timetabling, results processing, and student progression.
• Proven ability to manage competing priorities, meet deadlines, and coordinate complex activities, including workforce planning and resource allocation, while maintaining a high level of accuracy and attention to detail.
• Experience in analysing data to support decision-making, budget control, and strategic planning, with the ability to identify insights and recommend improvements to enhance operational efficiency.
• Excellent written, verbal, and interpersonal communication skills, with the ability to build productive relationships, collaborate across diverse teams, engage with external stakeholders, and deliver high-quality service to staff and students.
• Demonstrated discretion, sound judgement and professionalism when handling sensitive and confidential matters involving students, staff, and stakeholders.
• Experience coordinating education programs or similar initiatives, including managing enrolments, supporting participants, coordinating inductions, and monitoring progress, is desirable.

Responsibilities

• Ensure the smooth delivery of all key learning and teaching operations, including exams, results, timetabling, and workforce planning.
• Provide accurate and timely administrative support to ensure compliance with University policies, procedures, and relevant regulatory requirements across learning and teaching activities, including Work Integrated Learning (WIL), transnational education (TNE), and other specialised programs.
• Deliver high-quality customer service by responding to student and staff enquiries, providing clear advice and support, and contributing to a positive learning and teaching experience.
• Support the continuous improvement of policies, processes, and operational practices, while contributing to strategic planning, data analysis, reporting, and budget management activities.
• Contribute to course and unit-related reporting and reviews, accreditation, and operational planning.
• Develop and maintain productive relationships with internal and external stakeholders, including academic staff, University leaders, industry partners, and government agencies, to support the successful delivery of programs and initiatives.

Skills

Administration

Data Analysis

Communication

Stakeholder Engagement

Attention to Detail

Job description

The University of Tasmania invites applications for a Learning and Teaching Support Officer based in Hobart or Launceston. You will provide high-quality administrative support for learning and teaching activities across four Schools, including examinations, results processing, timetabling and workforce planning.

This role requires organisation, adaptability and collaboration, with strong communication skills to deliver exceptional service to staff and students, contribute to continuous