Learning Capability Partner | Consumer | Melbourne

Bendigo Bank; Adelaide; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Education reimbursement

TELUS Health EAP

Job summary

Bendigo Bank is seeking an engaging Learning & Development professional to drive frontline and leadership capability within the Consumer division. You will design, facilitate and evolve learning programs across face-to-face and virtual formats, building feedback loops and using AI tools to uplift customer-driven performance.

We have two full-time opportunities (one permanent, one 12-month contract) ideally based in Melbourne, with hybrid work and a local Head Office attendance rhythm to suit you

Qualifications

• Cert IV in Training and Education is mandatory.
• Coaching accreditation is desirable.
• Proven expertise in high-impact facilitation and tailored learning programs.
• Experience in sales, service or corporate training environments.

Responsibilities

• Facilitate High-Impact Learning across physical workshops and virtual platforms.
• Champion Workplace Development and promote internal learning platforms.
• Coach & empower leaders to adopt Lead BEN frameworks and improve leadership practices.
• Collaborate with the Customer Workforce Enablement Team to uplift frontline capability and leverage AI tools.

Skills

High-impact facilitation

Leadership coaching

Instructional design

Feedback loops

Education

Cert IV in Training and Education (or equivalent work experience)

Coaching accreditation (desirable)

Tools

my BEN U

Lead BEN frameworks

AI tools

Job description

We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.

Are you a naturally engaging person who loves connecting with others and sparking those "lightbulb moments" that inspire teams to think differently, embrace change, and grow?

It starts here. With Bendigo Bank… and you.

In this highly visible role, you will be the driving force behind our frontline and leadership capability within the Consumer division. You will facilitate and elevate both face-to-face and virtual core learning programs, delivering targeted capability uplift sessions that foster a consistent, customer-centric sales performance culture.

You won't just be delivering content; you will be creating feedback loops, adapting to emerging business needs, and continuously evolving the learning experience for our people.

Key responsibilities:

• Facilitate High-Impact Learning: Deliver engaging, interactive sessions across both physical workshops and virtual platforms, using dynamic techniques to motivate behavioural change.
• Champion Workplace Development: Act as an ambassador for internal learning platforms like my BEN U, encouraging self-managed and collaborative development.
• Coach & Empower Leaders: Support Consumer Leaders in adopting the Lead BEN frameworks to improve leadership practices and drive performance.
• Collaborate & Innovate: Partner with the broader Customer Workforce Enablement Team to creatively uplift frontline capability and leverage AI tools to enhance the learning experience.

To succeed in this role, we’d love you to have:

• A Cert IV in Training and Education (or equivalent work experience) is mandatory.
• A coaching accreditation is highly desirable.
• Proven expertise in high-impact facilitation, implementing tailored learning programs.
• A track record of successfully influencing, motivating, and building capability within a sales, service, or corporate training environment.
• A knack for instructional design, with experience in co-designing and creating engaging learning content and materials to support your delivery.
• The proven ability to structure, simplify, and present complex information clearly and engagingly to diverse learning styles.
• Strong prioritisation skills with the ability to manage competing demands.

We have two exciting full-time opportunities (one permanent, one 12-month contract) ideally based in Melbourne, though we are highly open to any of our head office locations for the right candidate!

We offer flexible work options that put our people first, working in a hybrid model with a minimum local Head Office attendance requirement determined by your Leader, to find a rhythm that works best for you and your team. We believe that coming into the office some of the time is the best way to learn, stay connected and collaborate effectively, especially for key activities like team days, 1:1s, and town halls.

So, why work for us?

With over 2.9 million customers, we are one of Australia’s largest retail banks with a vision our purpose – ‘to feed into the prosperity of our customers and communities, not off it’. In fact, over $366 million have been put back into communities nationwide. We developed Up, Australia's first fully digital bank, which has grown to over one million customers in just six years. We are regularly voted one of Australia’s most trusted brands and this isn’t something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at!

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.

Our perks and benefits:

Belong to a wonderful team of people. Know how we know they’re great to work with? They told us! Great benefits, work life balance and flexibility

• Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that!
• We know the last few years have been rough, so we have partnered with TELUS Health as our EAP provider that is so much more than just one‑on‑one counselling. At the touch of a button, you will have access to self‑help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.

Still in two minds?

Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if you don’t tick every box we still want to see your application!

We don’t want you to be missed, so please note that directly emailed CV’s may not be picked up by the system and may risk being missed from the process.

We are committed to responding to all candidates, regardless of the outcome of your application.