LEARNING AND DEVELOPMENT TACT Administration Officer

Allambi Care; Newcastle-Maitland; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Full-Time

4 weeks Annual leave

Roster Day Off per month

NFP Salary packaging

On-site cafe

Job summary

Allambi Care's TACT Training arm seeks a proactive Business Support Officer for a 12-month maternity cover, full-time. You will coordinate administrative systems, support training and consultancy programs, manage registrations, procurement, scheduling, and travel arrangements.

With strong organisational and communication skills, you will handle financial processes, client support, and documentation, while upholding Allambi Care's values and ensuring efficient delivery of training services.

Qualifications

• Systems Experience: Managing, developing and overseeing Website, Projects, and Learning Management System (LMS).
• Organisational Skills: Ability to prioritise and manage multiple tasks efficiently.
• Communication & Interpersonal Skills: Strong client, staff and external stakeholder communication.

Responsibilities

• Support and maintain administrative systems, including task management tools, scheduled meetings, and performance monitoring.
• Manage communication channels, such as phone calls, emails, and enquiries, ensuring professional interactions and appropriate follow-ups.
• Perform general administrative tasks, including document management, data entry, and report generation.
• Maintain and update databases, websites, contracts, and records of accredited trainers.
• Coordinate stocktakes, procurement, and logistics, including courier services and freight.
• Ensure compliance with organisational and external standards, including quality control and documentation for governing bodies.
• Oversee financial processes, including account checks, payment follow-ups, and expenditure reporting.
• Adhere to established organisational processes, policies, and procedures to ensure consistency and operational efficiency.

Job description

We are currenlty seeking a 12 month maternity coverage full time in our training arm TACT.

About the Role

The TACT Business Support Officer is responsible for planning, preparing, and overseeing administrative tasks across all aspects of TACT Training, the external training arm of Allambi Care. Their primary focus is to support all training and consultancy programs, as well as assist with both internal and external training requirements. This includes client support, registrations, procurement, scheduling, organising, and facilitating training materials, travel arrangements, and financial processes.

This role will utilise strong organisational, time management, and communication skills to manage multiple tasks or requests simultaneously and accurately. In carrying out these responsibilities, upholding and adhering to Allambi Care's core values and beliefs.

What we can offer you

• Full Time Employment (Monday to Friday) on a fixed term contract for 12 months.
• 4 weeks Annual leave per year
• 1 Roster Day Off per month
• NFP Salary packaging to increase your take home pay. Package living expenses and more!
• On-site cafe

Main Duties and Responsibilities:

• Support and maintain administrative systems, including task management tools, scheduled meetings, and performance monitoring.
• Manage communication channels, such as phone calls, emails, and enquiries, ensuring professional interactions and appropriate follow-ups.
• Perform general administrative tasks, including document management, data entry, and report generation.
• Maintain and update databases, websites, contracts, and records of accredited trainers.
• Coordinate stocktakes, procurement, and logistics, including courier services and freight.
• Ensure compliance with organisational and external standards, including quality control and documentation for governing bodies.
• Oversee financial processes, including account checks, payment follow-ups, and expenditure reporting.
• Adhere to established organisational processes, policies, and procedures to ensure consistency and operational efficiency.

Additional Training Duties

The Learning and Development Tact Business Support Officer will be responsible for tasks associated with TACT'S external training. These include however are not limited to;

• Arrange logistics (venue, travel, accommodation) within budget.
• Coordinate room setup, catering, and pre-course materials.
• Confirm participant details and expectations
• Prepare and ship training materials and manage payments.
• Provide support to trainers as needed.
• Manage records, and update certifications.
• Complete reporting and financial audits.

Other support tasks for Allambi Care

The TACT Business Support Officer will collaborate with the Learning and Development team to provide additional support across the organisation as needed, particularly during peak periods. This may involve assisting with various administrative and training-related tasks to ensure smooth operations and continuity of services.

Selection criteria (please address in your cover letter):

Required:

• Systems Experience: Managing, developing and overseeing Website, Projects, and Learning Management System (LMS).
• Organisational Skills: Strong ability to prioritise and manage multiple tasks efficiently.
• Communication & Interpersonal Skills: Skilled in resolving complex issues and effectively communicating with clients, staff, and external stakeholders.
• Information Delivery: Experience creating and presenting clear, detailed information to diverse audiences.
• Confidentiality & Record Management: Capable of maintaining accurate records and ensuring confidentiality.
• Customer Focus & Initiative: Motivated with a focus on improving processes, compliance, and customer service.
• Adaptability & Learning: Quick to adapt, learn new systems, and remain flexible in dynamic environments.
• Independence & Computer Literacy: Self-driven with strong MS Office skills and ability to navigate company systems.
• Efficient Material Handling: Capable of sending and receiving materials accurately and within tight deadlines, ensuring timely delivery without errors.
• Financial Management: Capable of maintaining compliance to budget, managing incoming and outgoing expenses.

Desirable:

• Familiarity with Therapeutic Crisis Intervention.
• Familiarity with Community Service (Child Protection/Disability) or Education industry

• Current Working with Children Check (for paid employment - can be obtained via https://www.service.nsw.gov.au/transaction/apply-working-children-check)
• Current NDIS Worker Check: (can be obtained via https://www.service.nsw.gov.au/transaction/ndiswc-apply)
• Current First Aid Certificate (Provide First Aid; Course Code HLTAID003)
• National Police Check (this must be obtained via https://www.employmentscreeninggroup.com/au/allambi/)
• A current driver’s licence
• Comprehensive Car Insurance
• Certificate of Completion: NDIS Worker Orientation Module (can be accessed via https://training.ndiscommission.gov.au/)
• Willingness to participate in pre-employment medical checks
• Two professional references

Allambi Care is an Equal Employment Opportunity (EEO) employer and welcomes applications from people from Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse (CALD) backgrounds as well as People With a Disability.

We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.