Lead Waitstaff — Premium Dining, Flexible Rostering

Applejack Hospitality; Sydney; On-site; AUD 72,000 - 88,000; Full time

Benefits offered by this job

Great pay rates

Training & progression plan

Health & wellbeing resources

Flexible rostering

Paid overtime & leave

Job summary

Applejack Hospitality presents an exciting opportunity for a Head Waitstaff at Bopp & Tone in Sydney. This full-time role requires leadership of a section, delivering high-quality food and beverage service in a fast-paced, high-volume environment.

You will greet guests, coordinate orders, mentor junior staff, and ensure exceptional guest experiences in line with company standards. RSA certification and a passion for service are essential.

Qualifications

• Minimum of two years’ relevant experience in a comparable restaurant environment.
• Strong knowledge of food and beverage service, including wine and cocktail service.
• Excellent communication and interpersonal skills.
• Commitment to delivering outstanding guest service.

Responsibilities

• Lead and supervise a section of the restaurant floor, ensuring smooth service and high standards.
• Greet, seat, and engage with guests, providing professional and attentive service throughout their dining experience.
• Take and coordinate food and beverage orders, with knowledge of menus, daily specials, and wine pairings.
• Oversee and support junior wait staff, providing training, guidance, and feedback.
• Manage table allocations, coordinate with the kitchen and bar teams, and ensure efficient service delivery.
• Respond to guest concerns in a professional and timely manner.
• Ensure compliance with WHS, hygiene, and RSA requirements.
• Contribute to maintaining service standards and supporting restaurant operations.

Skills

Communication skills

Interpersonal skills

Ability to work under pressure

Guest service excellence

Team leadership

Education

RSA certification

Job description

Applejack Hospitality presents an exciting opportunity for a Head Waitstaff at Bopp & Tone in Sydney. This full-time role requires leadership of a section, delivering high-quality food and beverage service in a fast-paced, high-volume environment.

You will greet guests, coordinate orders, mentor junior staff, and ensure exceptional guest experiences in line with company standards. RSA certification and a passion for service are essential.