Lead Trainer & Team Leader (National)

Hero Head Quarters; Melbourne; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Birthdays off

Monthly RDOs

Free lunch every Thursday

Three weeks off over Christmas

One work-from-home day per week

Fuel card and e-tag for work-related旅行

Job summary

HERO is seeking a Lead Trainer & Team Leader to drive classroom excellence and lead a national team of Trainers and Assessors. This hands-on role combines training delivery with people leadership and logistical oversight.

You will work directly with HERO's co-founders, travel across Victoria and interstate, recruit and coach trainers, and ensure compliance with RTO/ASQA standards while delivering high-impact first aid training nationwide.

Qualifications

• Certificate IV in Training and Assessment (TAE40122 or equivalent).
• Minimum 3 years of hands-on first aid training experience.
• Current, regular classroom delivery.
• Proven experience leading, coaching and managing a team of trainers.
• Proven experience running one-on-ones and performance conversations with a team.
• Working understanding of RTO and ASQA requirements.

Responsibilities

• Deliver HERO courses regularly and cover sessions when needed.
• Set the standard for delivery, learner experience and professionalism.
• Model what great training looks like for the rest of the team.
• Lead, support and develop our national team of Trainers and Assessors.
• Run regular one-on-ones, give clear feedback and coach trainers to improve.
• Observe and benchmark trainers in the classroom, locally and interstate.
• Recruit, onboard and performance manage trainers.
• Keep the team connected, supported and accountable.
• Manage trainer schedules, venues, travel and flights.
• Solve day-to-day delivery issues quickly, before they reach the client.
• Apply RTO and ASQA standards as part of a well-run training operation.

Skills

Outstanding trainer

Highly organised

Reliable with follow-through

One-on-ones experience

Clear communicator

Calm under pressure

Punctual and professional

Education

Certificate IV in Training and Assessment

Job description

HERO is the fastest growing first aid training company in Australia. We deliver practical, high-impact education that saves lives, and we work with some of the most recognised organisations in the country.

We're looking for a Lead Trainer & Team Leader who is an outstanding first aid trainer, a genuine people leader, and someone who keeps our national delivery running smoothly.

The role

This is a hands-on, working leadership role. You'll be in the classroom, alongside your team, and accountable for training standards every day. You'll set the benchmark for what great HERO training looks like, and help every trainer on the team reach it.

You'll work directly with HERO's co-founders, with the support and access to make real decisions quickly.

What you'll do

Be an incredible trainer

• Deliver HERO courses regularly and cover sessions when needed
• Set the standard for delivery, learner experience and professionalism
• Model what great training looks like for the rest of the team

Lead the team

• Lead, support and develop our national team of Trainers and Assessors
• Run regular one-on-ones, give clear feedback and coach trainers to improve
• Observe and benchmark trainers in the classroom, locally and interstate
• Recruit, onboard and performance manage trainers
• Keep the team connected, supported and accountable

Own the logistics

• Manage trainer schedules, venues, travel and flights
• Solve day-to-day delivery issues quickly, before they reach the client
• Apply RTO and ASQA standards as part of a well-run training operation

Regular travel across Victoria and interstate is required, including overnight stays.

About you

You are:

• An exceptional trainer who brings energy and confidence to every room
• Highly organised. You manage your own time, calendar and priorities without needing reminders
• Reliable with follow-through. When you say you'll do something, it gets done, every time
• Experienced in running regular one-on-ones, giving feedback and holding people accountable
• A clear, concise communicator who brings answers and recommendations, not just information
• Calm under pressure and able to think on your feet
• Punctual and highly professional

You notice issues early, take ownership and act.

Essential experience

• Certificate IV in Training and Assessment (TAE40122 or equivalent)
• Minimum 3 years of hands-on first aid training experience
• Current, regular classroom delivery
• Proven experience leading, coaching and managing a team of trainers
• Proven experience running one-on-ones and performance conversations with a team
• Working understanding of RTO and ASQA requirements

This role is for someone already operating at a high level in the classroom. In your first months you'll complete our trainer Excellence Program and be benchmarked as a HERO trainer.

You'll also already be confident leading people. We'll back you with support and autonomy, but this isn't a role where you'll learn the basics of team leadership on the job.

Why join HERO

HERO is scaling fast, and this role sits at the centre of our growth. You'll have real influence, clear expectations and strong support while doing work that genuinely matters.

• Work directly with our co-founders
• Career growth in a rapidly expanding national business
• Real responsibility and autonomy
• Birthdays off
• Monthly RDOs
• Free lunch every Thursday
• Three weeks off over Christmas
• One work-from-home day per week
• Fuel card and e-tag for work-related travel
• A high-performance, supportive, genuinely world-class culture