Lead, ServiceNow Platform

The University of Western Australia; Perth; On-site; AUD 140,000 - 148,000; Full time

Job summary

The University of Western Australia seeks aSenior ServiceNow Platform Lead to steer the technical design, administration, security and ongoing operation of the ServiceNow platform. You will provide governance, drive architectural standards, and partner with Product Owners to shape the platform roadmap.

Lead a skilled team, ensure security and reliability, and align platform engineering with University objectives in a large, complex enterprise environment.

Qualifications

• Leading enterprise platform engineering in large and complex environments.
• Experience designing platform architectures and systems integrations.
• Establishing technical standards, engineering practices and governance frameworks.
• Mentoring and developing technical staff through performance management.

Responsibilities

• Lead the technical design, administration, configuration, security and ongoing operation of the ServiceNow platform.
• Provide technical leadership, governance and stewardship to ensure the platform remains secure, reliable, scalable and aligned with University objectives.
• Develop and maintain the ServiceNow platform architecture, technical roadmap, engineering standards and technical practices in partnership with Product Owners and stakeholders.

Skills

Technical leadership

Platform engineering

ServiceNow

Systems integration

Governance

Mentoring

Education

Tertiary qualification in IT or related field

Tools

ServiceNow

Job description

About The University of Western Australia

The University of Western Australia (UWA) is one of Australia's leading universities and has an international reputation for excellence in teaching, learning and research.It has almost 24,000 students enrolled across four...

• Step into a true technical leadership role.
• Drive enterprise-wide automation and service improvements while building and mentoring a skilled team of platform specialists.
• Full-time appointment on an ongoing basis.
• Base salary range: $139,660 – $147,783 p.a plus 17% superannuation.

About the area

UWA is making significant investments in Information Technology Services to enable its strategic direction and goals. Robust, flexible, integrated and secure enterprise platforms are critical to supporting teaching, learning, research and professional services across the University.

The ServiceNow platform is a strategic enterprise service platform that supports service management, workflow automation, operational excellence and digital transformation initiatives across the University. The platform delivers critical capabilities across multiple service domains and requires ongoing technical leadership to ensure its security, scalability, reliability and alignment with enterprise architecture standards.

About the opportunity

• Lead the technical design, administration, configuration, security and ongoing operation of the ServiceNow platform.
• Provide technical leadership, governance and stewardship to ensure the platform remains secure, reliable, scalable and aligned with University objectives.
• Develop and maintain the ServiceNow platform architecture, technical roadmap, engineering standards and technical practices in partnership with Product Owners and stakeholders.

About you

• Relevant tertiary qualification or equivalent competency.
• Substantial experience leading enterprise platform engineering, application development or technical operations teams in large and complex environments.
• Extensive experience designing platform architectures, technical solutions and systems integrations across complex enterprise environments.
• Demonstrated experience establishing technical standards, engineering practices, governance frameworks and operational procedures.
• Demonstrated ability to lead, develop and mentor technical staff through performance management, coaching and capability development.

Note: Employment checks will include information on gender-based violence, sexual harassment, and related misconduct to meet legal obligations. A current National Police Clearance will be required by the successful applicant. Some after-hours work may be required.

Please note: Unsolicited applications from recruitment agencies will not be accepted outside of formal channels.

About the University

The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record, vibrant campus and working environments, supported by the freedom to innovate and inspire, there is no better time to join Western Australia’s top university.

Our commitment to inclusion and diversity

UWA is committed to a diverse workforce and an equitable and inclusive workplace. We are committed to fostering a safe environment for all, including Aboriginal and Torres Strait Islander people, women, those from culturally and linguistically diverse backgrounds, the LGBTIQA+ community, and people living with disability.

If you require any reasonable adjustments, we encourage you to advise us at the time of application. Alternatively, you can contact us for assistance during the recruitment process.

If you have queries relating to your application, please contact the individual named in the advertisement. Alternatively, please contact the Talent team at [e-mail] with details of your query. To enable a quick response, please include the 6-digit job reference number.