Lead Installations & Operations Manager

The Blind Factory; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

The Blind Factory in Sydney is seeking an experienced Installations Manager to lead our installation operations. This hands-on leadership role requires coordinating with Sales, Customer Service and Installation teams to plan and deliver every job safely and to a high standard.

You will own end-to-end installations, manage schedules, provide technical support, and drive improvements while ensuring OH&S compliance. A current driver’s licence and strong people skills are essential.

Qualifications

• Experience in a management or supervisory role in window furnishings or related industry.
• Excellent communication and people/time management skills.
• Good understanding of installation processes and technical requirements.
• Ability to manage competing priorities in a fast-paced environment.
• Ability to work collaboratively across multiple departments.
• Current driver’s licence.

Responsibilities

• Own the end-to-end management of installations, from sales handover through to completion.
• Lead, support and develop installation teams to ensure jobs are delivered safely, efficiently and to a high-quality standard.
• Provide technical support to the Sales team and ensure products are correctly scoped and installation-ready.
• Manage daily scheduling, workflow and resources to ensure installations are completed on time.
• Identify and implement continuous process improvements across the installation operation.
• Ensure full compliance with OH&S requirements and relevant industry regulations.
• Coordinate procurement, equipment and materials to ensure upcoming installations are fully prepared.
• Assist with recruitment, staff KPIs, performance management and regular performance reviews.
• Maintain a well-organised and efficient warehouse and installation operation.
• Build strong communication and coordination between Sales, Customer Service, Service and Installation, as well as external suppliers and stakeholders.
• Troubleshoot installation issues and provide practical solutions when challenges arise.
• Monitor installation quality and address any issues promptly and professionally.

Skills

Leadership

Management

Communication

People management

Time management

Driver's licence

Job description

The Blind Factory in Sydney is seeking an experienced Installations Manager to lead our installation operations. This hands-on leadership role requires coordinating with Sales, Customer Service and Installation teams to plan and deliver every job safely and to a high standard.

You will own end-to-end installations, manage schedules, provide technical support, and drive improvements while ensuring OH&S compliance. A current driver’s licence and strong people skills are essential.