Lead Field Service Tech - Remote (70-80% Travel)

Honeywell International Inc; Melbourne; Híbrido; AUD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Rockwell Automation in Melbourne seeks a Remote Support Engineer to join the Remote Support Services team based in Hawthorn. You will provide technical support for Rockwell's hardware and software portfolio, helping customers resolve automation challenges across controllers, HMI, networks, and related technologies.

You will report to the Team Lead, Remote Support Services, and work in a hybrid environment. The role emphasizes knowledge sharing, documenting troubleshooting steps, and

Formación

• Provide technical support across hardware and software portfolios.
• Troubleshoot and resolve automation hardware/software issues.
• Document troubleshooting steps and resolutions.

Responsabilidades

• Provide technical support to customers through phone, chat, and electronic channels.
• Troubleshoot and resolve issues involving Rockwell Automation hardware and software (controllers, HMI, networks).
• Analyze, reproduce, and investigate complex technical issues using available tools and test environments.
• Document troubleshooting activities, findings, and resolutions in service tickets with clear customer communication.
• Collaborate with Engineering, Product Management, Quality, and other teams to resolve product issues.
• Contribute to the Knowledge-Centered Service by creating technical articles and best practices.

Descripción del empleo

• What Lead Field Service Tech 70 80 Travel Jobs...

Showing 77 Lead Field Service Tech 70 80 Travel jobs in remote

Sorry to hear that! What didn’t you like about this job?

Wrong location

Too few details / Lack of information

Job appears outdated

Salary information missing or unclear

Other (please specify).

Please specify...

Verification *

Thank you for your feedback

Your input helps us improve our service.

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

We are seeking a Remote Support Engineer to join our Remote Support Services (RSS) team based in Hawthorn, Melbourne .

In this role, you will provide technical support for Rockwell Automation's hardware and software portfolio, helping customers resolve complex automation challenges across controllers, visualization, industrial networks, condition monitoring, and related technologies. This is an excellent opportunity to develop expertise in industrial automation while supporting customers across a diverse range of industries and applications.

You will report to the Team Lead, Remote Support Services, and work in a hybrid environment.

Your Responsibilities:

Provide technical support to customers through phone, chat, and electronic support channels.

Troubleshoot and resolve issues involving Rockwell Automation's hardware and software products, including controllers, HMI, industrial networks, and related technologies.

Analyze, reproduce, and investigate complex technical issues using available tools, test environments, and engineering resources.

Document troubleshooting activities, findings, and resolutions in service tickets while maintaining a high standard of customer communication.

Collaborate with Engineering, Product Management, Quality, and other teams to investigate and resolve product issues.

Contribute to the Knowledge-Centered Service (KCS) process through the creation and maintenance of technical articles, knowledge assets, and best practices.