Lead Field Engineer – Communications Services Officer

Unisys; Canberra; On-site; AUD 70,000 - 85,000; Full time

Job summary

Unisys is looking for a Communications Services Officer in Canberra, Australia. The role involves supporting Messaging desktop applications and ensuring message traffic is monitored in real-time. Candidates should have a minimum of 3 years in a Messaging environment and possess effective communication and problem-solving skills.

This position requires NV2 AGSVA security clearance. Unisys fosters a dynamic and inclusive workplace that supports employee growth and professional development.

Qualifications

• Minimum of 3 years of experience in a Messaging support environment.
• Experience in message delivery and distribution in a protected network environment.
• Must possess NV2 AGSVA security clearance.

Responsibilities

• Manage user accounts and provide user training for Messaging applications.
• Monitor message traffic through Messaging Systems.
• Work in 3-person shifts across 24/7.

Skills

Messaging desktop experience

Account administration

Verbal communication skills

Problem-solving abilities

Job description

What Success Looks Like In This Role

Unisys is a global information technology company that delivers innovative solutions to clients across various industries. In Australia, Unisys offers a dynamic and inclusive work environment where employees can thrive and grow their careers. The company is known for its commitment to excellence, cutting‑edge technology, and a collaborative culture that encourages creativity and innovation. Prospective candidates can look forward to working on exciting projects that make a real impact, with opportunities for professional development and career advancement.

Role Outline

As a Communications Services Officer (formal messaging system), you will be responsible for providing comprehensive support for Messaging desktop and server applications, ensuring real‑time monitoring of message traffic through Messaging Systems.

Your Duties Will Include

• Message actioning and distribution, user account management, and after‑hours notification.
• Provide user training in Messaging applications and manage local accounts to maintain messaging capability.
• Work in 3‑person shifts across 24/7.

You will be successful in this role if you have:

• Proven experience in a Messaging desktop environment performing message delivery and distribution, and account administration in a protected network environment.
• Minimum of 3 years in supporting Messaging support environment.
• Effective verbal and written communication skills.
• Problem‑solving abilities and an analytical mindset.
• This role requires a mandatory NV2 AGSVA security clearance.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.