Lead Dynamics 365 CRM Architect — Auckland

Avanade Inc.; City of Melbourne; On-site; AUD 89,000 - 137,000; Full time

Job summary

Avanade is seeking a Dynamics 365 Functional Architect in Auckland, New Zealand. You will shape the functional design of complex Dynamics 365 Customer Engagement solutions for clients across New Zealand and the wider region, bridging business requirements and technical delivery.

You will act as trusted advisor to client stakeholders and internal delivery teams, lead workshops, guide junior team members, and contribute to project success in a fast-evolving digital environment.

Qualifications

• 8+ years of CRM consulting or functional architecture experience.
• Deep expertise in Dynamics 365 CE / CRM configurations.
• Ability to lead client-facing workshops and translate requirements.
• Strong stakeholder management and communication at all levels.
• Hold or work toward Microsoft MB-210/MB-230 certifications.

Responsibilities

• Shape the functional design of complex Dynamics 365 Customer Engagement solutions for clients across New Zealand and the wider region.
• Bridge business requirements and technical delivery, acting as a trusted advisor to client stakeholders and internal delivery teams.

Skills

Dynamics 365 CE/CRM

Client workshops

Stakeholder management

Team leadership

CRM consulting experience

MB-210/MB-230

Job description

Avanade is seeking a Dynamics 365 Functional Architect in Auckland, New Zealand. You will shape the functional design of complex Dynamics 365 Customer Engagement solutions for clients across New Zealand and the wider region, bridging business requirements and technical delivery.

You will act as trusted advisor to client stakeholders and internal delivery teams, lead workshops, guide junior team members, and contribute to project success in a fast-evolving digital environment.