Lead Case Manager – Youth Residential Program

IFYS Limited.; Logan City; Hybrid; AUD 99,000 - 121,000; Full time

Benefits offered by this job

Five weeks annual leave

Not-for-profit salary packaging (up to

Career and professional development

Wellbeing reimbursement

CALM Premium App access

Employee Assistance Program (EAP)

Job summary

IFYS Limited. is seeking a skilled Case Manager in Greenbank to lead a residential program and a team of Residential Youth Workers. This frontline management role focuses on delivering high standards of care in a safe living environment for children and young people.

The position offers a permanent full-time role based in Greenbank with a Monday–Friday roster and a salary base of AUD 110,350 plus superannuation. IFYS emphasises staff wellbeing, development, and trauma-informed care.

Qualifications

• Experience in a leadership position in a similar field.
• A relevant tertiary qualification, Diploma level or higher.
• Knowledge of relevant legislation and best practices.
• Excellent interpersonal and communication skills, with the ability to build and maintain effective relationships with all stakeholders.
• Demonstrated leadership abilities, including the capacity to motivate and empower a team to achieve positive outcomes.
• Sound judgment, problem-solving skills, and the ability to handle crisis situations calmly and effectively.
• Exceptional time management and prioritisation skills.
• Demonstrated experience in maintaining program compliance.
• A continuous learning mindset.

Responsibilities

• Manage and oversee the day to day running of the program.
• Provide leadership and management to all staff including supervision and development.
• Ensure that the program provides trauma informed therapeutic care to young people within a safe, clean and hygienic environment.
• Manage positive relationships with all stakeholders.
• Ensure the program adheres to all reporting and documentation requirements.
• Write Safety Plans and contribute to Positive Behaviour Support Plans.
• Attend critical appointments with young people and facilitate/attend relevant meetings.
• Complete rosters that reflect smart rostering and industrial compliance.
• Plan and conduct developmentally appropriate individual and group activities consistent with meeting the young people’s needs and goals in line with Case Plans.
• Contribute to efficient and comprehensive on boarding, induction and training of new staff.

Job description

IFYS Limited. is seeking a skilled Case Manager in Greenbank to lead a residential program and a team of Residential Youth Workers. This frontline management role focuses on delivering high standards of care in a safe living environment for children and young people.

The position offers a permanent full-time role based in Greenbank with a Monday–Friday roster and a salary base of AUD 110,350 plus superannuation. IFYS emphasises staff wellbeing, development, and trauma-informed care.