Lead Business Analyst | Process Redesign

PwC; Sydney; Hybrid; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Floating public holidays

Birthday leave

Purchase additional leave

Parental leave up to 26 weeks

Job summary

PwC Australia is seeking a Lead Business Analyst to design scalable, standardized workflows across pricing, billing and WIP management. Based in Melbourne/Naarm or Sydney/Gadigal, you will lead process mapping and financial operations analysis with cross-functional stakeholders to transform the client engagement lifecycle.

You’ll partner with teams to define future-state operating models, governance, and automation opportunities, while strengthening controls and driving value across finance

Qualifications

• Strong experience in process mapping and re-designing workflows.
• Proven track record delivering complex change initiatives at scale.
• Demonstrated ability to engage senior executives and build trusted advisor relationships.

Responsibilities

• Lead discovery, process mapping and analysis across pricing, job setup, WIP management and billing.
• Assess current-state processes to develop future-state operating models and designs.
• Partner with cross-functional teams to elicit, validate and document requirements.
• Develop future-state journeys, procedures, control frameworks and service designs.
• Analyze pain points and propose improvements for commercial outcomes and user experience.
• Prepare artefacts and recommendations to support delivery with end-to-end traceability.

Skills

Process mapping

Workflow redesign

Change management

Executive engagement

Tools

PowerBI

Job description

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Workforce Transformation

Management Level

Senior Manager

Job Description & Summary

This is offered as a 12-month Maximum Contract opportunity.

There’s real craft in untangling how financial operations actually work — mapping the flows, spotting the friction, and designing something better.As aLead Business Analystat PwC,you’llbring yourexpertisein process mapping, financial operations analysis, and stakeholder engagement to lead the design of scalable,standardisedworkflows across pricing, billing and WIP management, based in Melbourne /Naarm or Sydney / Gadigal.You’llbe partnering with cross-functional teams to transform how financial processesoperateend-to-end, strengthening controls and unlocking automation opportunities across the client engagement lifecycle.

Why PwC?

At PwC Australia, your skills meet purpose. We tackle big challenges across industries like finance, technology, energy, and health—giving you the chance to make a real impact. Here, your growth is our priority.You’llwork with leading teams, explorenew technologies, and unlock your full potential.

Join a global community of more than370,000 peoplewho value bold ideas, collaboration, and lasting change. Together,we’rebuilding trust andshapingthe future.

Whatyou’lldo:

• Lead discovery, process mapping and analysis activities across pricing, job setup, WIP management and billing processes,identifyinginefficiencies, control gaps,risksand opportunities forstandardisation.

• Assess current-state financial operations processes, controls, decision points, dataflowsand stakeholder interactions to develop future-state operating models and process designs.

• Partner with cross-functional teams to elicit,validateand document business, functional and reporting requirements that support financial operations transformation and risk assessment uplift initiatives.

• Develop future-state customer journeys, process maps, operating procedures, controlframeworksand service designs that improve workflow efficiency, strengthengovernance,and enable automation opportunities.

• Analysepain points, root causes and process variation across financial operations activities, providing recommendations to improve commercial outcomes, operationalperformance,and user experience.

• Prepare business analysis artefacts, process documentation, impactassessmentsand implementation recommendations to support the successful delivery of transformation outcomes, ensuring end-to-end traceability,alignmentand integration across the Client Engagement Lifecycle.

Whatwe’relooking for:

Core skills

• Strong experience in process mapping and re-designing workflows.

• Proventrack recorddelivering complex change initiatives and achieving adoption at scale.

• Demonstrated ability to engage senior executives, building trusted advisor relationships.

Desirable skills

• Working knowledge of enterprise finance,workflowand reporting systems (e.g.pricing and revenue management, billing,financeand invoicing,PowerBIetc.), with the ability toanalysesystem impacts, process dependencies, integrationpointsand opportunities for process improvement across finance functions.

Don’tmeet every requirement? We encourage you to apply. We value all forms of experience that may be transferrable and relevant.

Whatyou’llgain:

• The opportunity to work with leading organisations andcutting-edgetechnology that challenge and expand yourexpertise.

• Work within an inclusive environment committed to Inclusion and Diversityand First Nations Prosperity, ensuring diverse perspectives are at the forefront of our work.

• Flexibility means trusting you to choose when, where, and how you work balancingwhat’sbest for you, your team, and your clients to grow and thrive together.

• Clear paths for career progression supported by continuous learning and leadership development.

• Generous leave entitlements to support your work-life balance - including floating public holidays, birthday leave and ability topurchaseadditionalleave on top of your four weeks.

• A world-class parental leave policy offering up to 26 weeks of leave for caregivers, supporting your family and personal life.

We know thatperksare as important as your financial rewards. Explore all the benefits that PwC has to offer here.

Ready to grow here and go further? Join PwC Australia as aLead Business Analystand make an impact that goes beyond the expected.

We’recommitted to treating all our job applicants fairly and with respect, irrespective of their actual or assumed background, disability, neurodivergence, or any other protected characteristic.We want you to have every opportunity to thrive in our selection process. In the application form, you can let us know what adjustments yourequireduring our recruitment process and/or any workplace accommodations youanticipateneeding to help you perform your role.

No agencies please: We kindly request that recruitment agencies do notsubmitCVs in response to this advertisement. We are only accepting applicationsdirectfrom individuals.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Administration, Business Analysis, Business Case Development, Business Data Analytics, Business Process Analysis, Business Process Modeling, Business Process Re-Engineering (BPR), Business Requirements Analysis, Business Systems, Coaching and Feedback, Communication, Competitive Analysis, Creativity, Embracing Change, Emotional Regulation, Empathy, Feasibility Studies, Functional Specification, Inclusion, Influence, Intellectual Curiosity {+ 27 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

September 11, 2026