Lead, AI Agent Development

Decagon; Australia; Hybrid; AUD 150,000 - 210,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

Life Insurance and Disability Benefits

Retirement Plan

Parental Leave

Fertility and family building benefits

Wellness stipend

Daily lunches and snacks

Paid time off (UK-like leave policy)

Job summary

Decagon is hiring for an Agent Development role in Australia. You will own the strategy and execution for deploying Decagon AI agents across enterprise environments, ensuring smooth, impactful builds that set the foundation for long-term customer success.

You will design and own the agent development playbook, creating repeatable frameworks and standards while leveraging AI tools and automation to increase efficiency and time-to-value.

Qualifications

• 4+ years in customer-facing technical roles such as implementations or solutions consulting.
• Experience leading complex software or AI deployments with measurable results.
• Technical fluency with SaaS platforms, integrations, and APIs.
• Strong operational instincts with scalable processes or playbooks.
• Clear communicator who can work with executives and operators.
• Highly organized and able to bring structure to ambiguity in a fast-paced environment.
• Low ego and team-first attitude.

Responsibilities

• Lead AI agent builds from zero to one, driving execution, adoption, and business outcomes.
• Design agent development strategies tailored to each customer’s goals and technical environment.
• Improve speed, quality, and consistency across agent builds by identifying bottlenecks and introducing better systems, tooling, and automation.
• Lead with assertion, be data-driven, and help build the world's highest-performing team for developing AI agents.

Skills

AI agent development

Agent strategy design

Process automation

Data-driven mindset

Tools

Zendesk

Salesforce

Job description

Decagon is hiring for an Agent Development role in Australia. You will own the strategy and execution for deploying Decagon AI agents across enterprise environments, ensuring smooth, impactful builds that set the foundation for long-term customer success.

You will design and own the agent development playbook, creating repeatable frameworks and standards while leveraging AI tools and automation to increase efficiency and time-to-value.