Law Firm Operations Lead — Flexible Hours & Autonomy

Paxus; Canberra; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

On-site parking

Flexible working arrangements

Modern Deakin office

Job summary

Paxus partnered with a well-established Canberra family law and wills & estates firm to recruit an experienced Office Manager. You will work closely with Partners and the Business Manager to shape operations, people, systems and growth, with genuine autonomy to implement improvements and drive efficiency.

The role suits a commercially minded professional who enjoys ownership, problem solving and leading teams.

Qualifications

• Experience managing a law firm or professional services office.
• Strong understanding of professional office operations.
• Confidence using and learning business systems, software and technology.
• Experience leading and supporting staff to achieve positive business outcomes.
• Strong organisational, planning and time-management skills.
• Excellent communication and stakeholder management abilities.
• Commercial awareness and sound business judgement.
• An understanding of confidentiality, compliance and risk management requirements.
• Experience using legal practice management software (Actionstep highly regarded but not essential).

Responsibilities

• Oversee the day-to-day operations of the firm and support exceptional client service outcomes.
• Manage and support administrative and legal support staff.
• Lead with recruitment, onboarding, performance management and staff development alongside the Business Manager.
• Develop, implement and maintain effective office procedures, systems and workflows.
• Lead operational system improvements and technology initiatives to enhance efficiency and productivity.
• Act as the internal champion for business systems and technology, working with external providers to ensure the firm's platforms and tools operate effectively.
• Support staff training and adoption of business systems and processes.
• Monitor operational performance and provide insights and recommendations to the Partners.
• Assist with workload planning, resource management and business improvement initiatives.
• Manage relationships with external suppliers, consultants and service providers.
• Support compliance, risk management and professional obligations.
• Contribute to marketing, business development and the firm's ongoing growth strategy.
• Foster a positive, collaborative and high-performing workplace culture.

Skills

Office management

Staff leadership

Process improvement

Stakeholder management

IT proficiency

Commercial awareness

Tools

Actionstep

MS Office

Job description

Paxus partnered with a well-established Canberra family law and wills & estates firm to recruit an experienced Office Manager. You will work closely with Partners and the Business Manager to shape operations, people, systems and growth, with genuine autonomy to implement improvements and drive efficiency.

The role suits a commercially minded professional who enjoys ownership, problem solving and leading teams.