KYC Refresh & Compliance Analyst

CommBank

Sydney

On-site

AUD 70,000 - 95,000

Full time

5 days ago

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Job summary

CommBank is seeking a Customer Lifecycle Analyst to support KYC Refresh activities and maintain compliant customer records. You will engage with customers by phone to collect, verify and update important information while balancing regulatory requirements and high service standards.

The role combines customer service excellence with compliance expertise, including due diligence, AML/CTF duties and ongoing accuracy across systems.

Qualifications

Experience in a contact centre, customer service, compliance, operations or financial services.
Strong verbal and written communication skills.
Attention to detail and a commitment to quality.
The ability to analyse information and make sound decisions.
Experience working in a regulated or risk-based environment is advantageous but not essential.

Responsibilities

Complete KYC Refresh activities for individual and business customers.
Confirm customer information including identity details, addresses, occupations, tax residency, beneficial ownership and authority structures.
Ensure customer information is accurate, current and meets regulatory requirements.
Conduct customer due diligence activities in accordance with AML/CTF and KYC obligations.
Review and assess supporting documentation to verify customer information.
Engage with customers via phone through inbound and outbound interactions, as well as approved channels.
Accurately record customer interactions, findings and decisions within relevant systems.
Escalate complex or higher-risk matters to senior team members when required.