Koori Liaison Officer

Central Gippsland Health Service; Sale; On-site; AUD 70,000 - 90,000; Full time

Job summary

Central Gippsland Health Service (CGHS) seeks a dedicated Koori Hospital Liaison Officer to support Aboriginal and Torres Strait Islander patients in their hospital journey and to advocate for culturally safe care. This role strengthens community connections and improves health outcomes.

You will work within CGHS's Social Health Team, promoting culture-aware practices, coordinating discharge plans, and engaging with local Aboriginal organisations to advance equitable healthcare.

Qualifications

• Certificate IV in Aboriginal and/or Torres Strait Islander Primary Health Care or equivalent.
• Current driver’s licence.
• Demonstrated cultural knowledge and community engagement skills.
• Strong interpersonal and communication skills.

Responsibilities

• Support Aboriginal and Torres Strait Islander patients and families throughout their hospital journey.
• Advocate for culturally appropriate care and improved health outcomes.
• Assist with care coordination, discharge planning and connections to ongoing support.
• Promote cultural awareness, education and leadership across the organisation.
• Build partnerships with local Aboriginal organisations and participate in community events.

Skills

Interpersonal communication

Community engagement

Cultural safety

Education

Certificate IV in Aboriginal and/or Torres Strait Islander Primary Health Care

Job description

Central Gippsland Health Service – Sale VIC

Make a meaningful difference in Aboriginal health and create culturally safe healthcare experiences.

Are you passionate about Aboriginal health, community connection and ensuring Aboriginal and Torres Strait Islander people feel heard, respected and supported when accessing healthcare?

Central Gippsland Health Service (CGHS) is seeking a passionate and culturally knowledgeable Koori Hospital Liaison Officer to join our Social Health Team. This is an opportunity to make a genuine difference in the lives of Aboriginal and Torres Strait Islander patients and their families, helping to improve healthcare experiences, strengthen community connections and contribute to better health outcomes.

If you value meaningful relationships, cultural safety and community-led approaches to health, we encourage you to apply.

About the Role

Koori Hospital Liaison Officer

Make a meaningful difference in Aboriginal health and create culturally safe healthcare experiences.

Are you passionate about Aboriginal health, community connection and ensuring Aboriginal and Torres Strait Islander people feel heard, respected and supported when accessing healthcare?

Central Gippsland Health Service (CGHS) is seeking a passionate and culturally knowledgeable Koori Hospital Liaison Officer to join our Social Health Team. This is an opportunity to make a genuine difference in the lives of Aboriginal and Torres Strait Islander patients and their families, helping to improve healthcare experiences, strengthen community connections and contribute to better health outcomes.

If you value meaningful relationships, cultural safety and community-led approaches to health, we encourage you to apply.

As the Koori Hospital Liaison Officer, you will play a vital role in supporting Aboriginal and Torres Strait Islander patients and their families throughout their hospital journey. You will help ensure care is culturally safe, respectful and responsive to the needs of patients, families and community.

Your responsibilities will include:

• Supporting Aboriginal and Torres Strait Islander patients and their families throughout their hospital journey.
• Advocating for culturally appropriate care and improved health outcomes.
• Assisting with care coordination, discharge planning and connections to ongoing support.
• Promoting cultural awareness, education and leadership across the organisation.
• Building and strengthening partnerships with local Aboriginal organisations, including Ramahyuck District Aboriginal Corporation.
• Participating in community events, including NAIDOC Week, and contributing to relevant advisory committees.

This is a largely autonomous role where you can take initiative, build trusted relationships and make a meaningful contribution, with support from the Social Health Team and opportunities to collaborate across a range of services.

About You

You are a compassionate and community-minded person who understands the importance of culturally safe healthcare and is committed to improving outcomes for Aboriginal and Torres Strait Islander people.

You bring:

• Strong connections to, and an understanding of, the local Koori community.
• The ability to build trusting relationships with patients, families, community members and healthcare professionals.
• A commitment to Aboriginal health, cultural safety and equitable access to healthcare.
• Strong interpersonal and communication skills.
• The ability to work independently while contributing effectively to a multidisciplinary team.
• Confidence engaging with community organisations and supporting collaborative approaches to care.

Mandatory requirements

• Certificate IV in Aboriginal and/or Torres Strait Islander Primary Health Care, or equivalent.
• Current driver's licence.
• Demonstrated cultural knowledge and community engagement skills.
• Strong interpersonal and communication skills.

Why Join Us?

This is more than a hospital-based role — it is an opportunity to be a trusted advocate, strengthen community partnerships and help create better healthcare experiences for Aboriginal and Torres Strait Islander people.

When you join our team, you can:

• Make a real difference by helping improve Aboriginal health outcomes and access to culturally safe care.
• Build meaningful connections with patients, families, local Aboriginal organisations and the wider community.
• Be a valued voice for cultural safety and help strengthen understanding across our health service.
• Grow your skills and experience through training, development and community engagement opportunities.
• Work in a supportive and inclusive environment where collaboration and person-centred care are valued.

If you are passionate about supporting your community and want to contribute to positive, lasting change in Aboriginal health, we would love to hear from you.

About Central Gippsland Health Service

Central Gippsland Health (CGH) is a sub-regional health service and the major provider of health and aged care services in the Wellington Shire.

Located in Sale, approximately 215 kilometres east of Melbourne, CGH offers access to the beautiful Gippsland Lakes, Ninety Mile Beach and the Victorian Alps.

We deliver integrated healthcare across three campuses in Sale, Maffra and Heyfield, providing a broad range of acute, sub-acute, aged care and community services. Our acute services include a 24-hour emergency department, critical care, neonatal critical care, operating theatres, day procedures, oncology and dialysis, alongside general medical care and rehabilitation.

Our services extend beyond the hospital, with four residential aged care homes in Sale, Maffra and Heyfield, as well as community-based programs that help people remain healthy, active and independent in their own homes. These include Support at Home, Commonwealth Home Support Programs and other tailored in-home services.

Our multidisciplinary allied health team provides physiotherapy, dietetics, occupational therapy, speech pathology and social work, complemented by accessible public dental services.

CGH is also a teaching hospital affiliated with Monash University's School of Rural Health, supporting student placements and clinical learning opportunities.

We recognise the importance of a welcoming, safe, equitable and inclusive workplace. We value diversity and encourage Aboriginal and Torres Strait Islander peoples to apply for this position.

All appointments are subject to the successful candidate providing a current satisfactory National Police Certificate and obtaining a Working with Children Check.