Key Account Manager

Cleanaway Operations Pty Ltd; City of Port Adelaide Enfield; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Attractive salary package

Paid parental leave

Employee share plan

Novated leasing

flu vaccinations

EAP access

discounts on private health insurance

company discounts

Job summary

Cleanaway Operations Pty Ltd in Adelaide is seeking a seasoned Key Account Manager to retain and grow a mid-market portfolio by delivering high-quality account management and strengthening contract value. You will develop strategic relationships, manage CRM and collaborate with operations, finance and customer service to ensure a superior customer experience.

This on-site role emphasizes negotiation, tender responses and revenue growth within existing portfolios.

Qualifications

• Demonstrated experience in a commercial or industrial B2B Key Account Management role.
• Strong stakeholder management and customer service capability in a complex environment.
• Proven negotiation, presentation and tender response experience.
• Commercial acumen with experience growing revenue within existing customer portfolios.
• Experience with Salesforce and Microsoft Office applications.

Responsibilities

• Develop strategic customer relationships and identify share of wallet opportunities across the Cleanaway service offering.
• Grow portfolio value through contract optimisation, pricing discipline and customer retention activities.
• Maintain an active sales pipeline and contribute competitor, market and tender intelligence.
• Manage CRM, contract and reporting requirements to support commercial decision making.
• Partner with operational, finance and customer service teams to deliver a strong customer experience.

Skills

Stakeholder management

Negotiation

Presentation

Tender response

Commercial acumen

Revenue growth

B2B account management

Education

Bachelor's degree in Business or related field

Tools

Salesforce

Microsoft Office

Job description

We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities.

Join us and contribute to making a sustainable future possible, together!

The Opportunity

Based in Wigfield, SA, the Key Account Manager is responsible for retaining and growing a portfolio of mid-market customers by delivering high-quality account management, strengthening contract value and expanding the use of Cleanaway services. You will directly influence customer retention, profitable growth and long-term customer partnerships.

• Develop strategic customer relationships and identify share of wallet opportunities across the Cleanaway service offering.
• Grow portfolio value through contract optimisation, pricing discipline and customer retention activities.
• Maintain an active sales pipeline and contribute competitor, market and tender intelligence.
• Manage CRM, contract and reporting requirements to support commercial decision making.
• Partner with operational, finance and customer service teams to deliver a strong customer experience.

About You

You are an experienced B2B account management professional with strong commercial judgement, stakeholder management capability and a track record of growing existing customer portfolios.

Required:

• Demonstrated experience in a commercial or industrial B2B Key Account Management role.
• Strong stakeholder management and customer service capability in a complex environment.
• Proven negotiation, presentation and tender response experience.
• Commercial acumen with experience growing revenue within existing customer portfolios.
• Tertiary qualifications in Business or a related discipline is desirable.
• Experience with Salesforce and Microsoft Office applications.

Why Join Cleanaway?

We are Australia’s largest company in this sector, providing essential services to millions of customers and communities nationally.

Cleanaway is a national, high-growth, ASX-listed organisation with more than 10,000 employees. Our goal is to be recognised by our customers as the most innovative and sustainable waste management company, with industry-leading HSE performance.

• Attractive salary package
• Paid parental leave
• Great company benefits: Annual employee share plan offer, novated leasing, optional flu vaccinations, EAP access, discounts on private health insurance, company discounts + much more!

Our Process

We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.

Our recruitment process involves a number of checks including, but not limited to, reference checks, verification of qualifications, licences and right-to-work status.

Join us on our exciting journey towards a sustainable future.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Cleanaway is Australia’s leading total waste management, industrial and environmental services company. For more than 50 years we have supported Australian industry, business, government, communities and households – delivering a comprehensive range of solutions that not only offer extraordinary benefits for our customers, but for our communities for generations to come.

An ASX 200 listed company, (ASX: CWY), our team of more than 6,300 highly trained employees are supported by a fleet of over 5,300 specialist vehicles, working from a network of more than 250 locations around Australia.

Our mission is to make a sustainable future possible. To some, waste may seem like an ordinary part of everyday life but we know it has extraordinary potential. We see all waste as a resource, and use our facilities and processes to transform it into valuable commodities for every sector, industry and community.

Cleanaway is Australia’s leading total waste management, industrial and environmental services company. For more than 50 years we have supported Australian industry, business, government, communities and households – delivering a comprehensive range of solutions that not only offer extraordinary benefits for our customers, but for our communities for generations to come.

An ASX 200 listed company, (ASX: CWY), our team of more than 6,300 highly trained employees are supported by a fleet of over 5,300 specialist vehicles, working from a network of more than 250 locations around Australia.

Our mission is to make a sustainable future possible. To some, waste may seem like an ordinary part of everyday life but we know it has extraordinary potential. We see all waste as a resource, and use our facilities and processes to transform it into valuable commodities for every sector, industry and community.

What can I earn as a Key Account Manager