Justice Services Officer – Client Support & Admin

State Government of Victoria, Australia; City of Melbourne; On-site; AUD 62,000 - 80,000; Full time

Job summary

The Department of Justice and Community Safety in Melbourne is seeking a Justice Officer to provide administration and client services across justice programs. You will help people, process applications, and keep services running smoothly each day.

You will greet people, provide accurate advice about justice services, and manage records and routine correspondence with efficiency. A strong customer-service mindset and adaptability are key to success.

Qualifications

• Advanced computer skills are desirable for handling information and applications.
• Experience in a multi-disciplinary service delivery team is useful.
• Strong communication and customer service skills are essential for public interactions.

Responsibilities

• Provide helpful information and process applications for clients and the public.
• Greet people, answer questions and give accurate advice about justice services.
• Provide efficient administration for community corrections, sheriff's operations and regional programs.
• Manage accurate records, data, mail and routine correspondence across justice services.
• Support other locations when needed and suggest practical ways to improve services.

Skills

Advanced computer skills

Customer service

Communication

Diversity and inclusion awareness

Tools

MS Word

MS Excel

Online systems

Job description

The Department of Justice and Community Safety in Melbourne is seeking a Justice Officer to provide administration and client services across justice programs. You will help people, process applications, and keep services running smoothly each day.

You will greet people, provide accurate advice about justice services, and manage records and routine correspondence with efficiency. A strong customer-service mindset and adaptability are key to success.