Junior Support Engineer

Videocraft; Council of the City of Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading technology solutions provider in Sydney is seeking an entry-level candidate to provide technical support and installation services. You will work closely with experienced professionals, assisting in IT maintenance, repairs, and customer service. This role presents a genuine career opportunity for those passionate about digital media and technology.

Qualifications

• Ability to research and solve complex issues.
• Exceptional attention to detail.
• Strong communication and interpersonal skills.

Responsibilities

• Provide installation and support in the field.
• Maintain internal IT systems.
• Assist with repairs and technical support.

Skills

Problem-solving

Attention to detail

Analytical thinking

Interpersonal skills

Organisational skills

Tools

Windows

macOS

Linux

Active Directory

VMware vSphere

Microsoft Hyper-V

Networking security (CCNA)

Veeam

Python

Bash

PowerShell

Job description

We are Videocraft. We spend our days dealing with some of the coolest equipment the TV and content creation industry has to offer. We get to sell products and build solutions that make us one of the most loved players in the industry. Just read our reviews. We deal with videographers, broadcasters, sports leagues, production companies, content creators, editors and more, and we love what we do. We have been around for over 50 years, but we are constantly reinventing ourselves to stay relevant with the changing world.

We are offering an excellent chance to join our team in an ‘entry level’ position which will provide the successful candidate with an outstanding opportunity to build on your technical/digital media skills and interest, whilst you work closely with an exceptional team of experienced specialist professionals and high quality customers and vendors.

Key Responsibilities

• Providing installation and support in the field for systems and supporting senior engineers and projects
• Internal IT maintenance
• Technical workshop tasks, including pre-build and testing
• Processing of RMAs (returned materials)
• Repairs to specified vendor products (including Dejero and Kiloview products)
• Set up of our training room in readiness for scheduled training sessions
• Provision of technical support to our client base
• Assisting with and executing instructions from the Project Delivery Manager during projects and roll outs
• Become proficient with internal systems and platforms
• Researching and problem solving complex issues
• Providing excellent customer service at all times
• Contributing positively to our team culture

Desired Skills and Proficiencies

• Research and problem-solve complex issues
• Apply exceptional attention to detail
• Think both analytically and laterally and demonstrate strong time management and organisational skills
• Demonstrate exceptional communication, interpersonal skills and a desire to succeed in all endeavours
• Contribute to a strong and collaborative team environment
• Possess a working knowledge/understanding of: Client operating systems: Windows, macOS, some Linux
• Directory service: Active Directory Domain Services, including Azure AD
• Virtualisation: VMware vSphere, Microsoft Hyper-V
• Networking: LAN, WAN, Wireless infrastructure, network security (CCNA ideal)
• Data backup solutions: Veeam, LTO infrastructure
• Networking and security experience
• Scripting: Bash, Python, PowerShell

The following would be highly advantageous: A passion for technology and, in particular, digital media functions with previous employment experience in this market being highly advantageous. Some experience of video editing applications, preferably Adobe Premiere Pro & Creative Cloud, and Avid Media Composer.

This is a genuine career opportunity for someone who wants to progress their career and if this is you, we'd love to hear from you.