Junior Problem Solver / Client Support

Xestro; Maroochydore; On-site; AUD 62,000 - 76,000; Full time

Job summary

Xestro in Maroochydore, Australia, is looking for a curious problem-solver who wants to understand how the platform fits together and why things break in clinics.

You’ll answer calls and emails from medical practices, work out what’s going wrong, document findings, and guide new clinics through onboarding.

There’s structured training, support from the team, and a direct impact on how clinics run their day. Salary is $69,160 per year plus super.

Qualifications

• Strong problem-solving mindset.
• Excellent written and verbal communication.
• Basic numeracy and quick learning of new systems.

Responsibilities

• Learn how the Xestro platform fits together.
• Answer calls and emails from medical practices and diagnose issues.
• Document findings and guide new clinics through onboarding.
• Improve processes, help documentation and training materials.
• Support onboarding as clinics start using the system.

Skills

Problem solving

Communication skills

Numeracy

Learning new systems quickly

Job description

Xestro is an Australian healthcare software company based in Maroochydore. Our platform runs the day‑day operations of specialist medical practices across the country. When something isn't working, a clinic's whole day is affected. That's the problem you'd be solving.

We're looking for someone who genuinely enjoys working out why something is broken, and who treats people well while doing it.

What you'll be doing

Learning how the Xestro platform fits together

Answering calls and emails from medical practices and working out what's actually going wrong

Working through problems logically and documenting what you find

Guiding new clinics through the system for the first time

Improving our processes, help documentation and training materials

Example problems: an automated reminder didn't send; a clinic can't get the system to do what their workflow needs; a new practice manager needs to be brought up to speed.

Who this suits

You'll do well here if you like figuring things out rather than being told what to do, stay calm when others are stressed, ask good questions, and follow things through. Strong written and verbal communication matters. So does basic numeracy and comfort learning new systems quickly.

You don't need healthcare or software experience. Experience in customer service, hospitality, healthcare admin, or any role where you solved problems for real people counts.

It's a steep learning curve for the first few months and you'll feel out of your depth at times. That's expected, and you'll be supported through it.

What we offer

Full-time, on-site in Maroochydore

Structured training and close support from experienced team members

Variety of work: you'll touch support, onboarding, documentation and process improvement

Your ideas get heard, and your work visibly affects how clinics run their day

$69,160 per year plus super, reviewed after probation