Junior Customer Experience Insights

Give A Grad A Go; Melbourne; Hybrid; AUD 64,000 - 78,000; Full time

Benefits offered by this job

Hybrid working

RG146 qualification

Mentoring with senior leaders

Job summary

Give A Grad A Go is facilitating a 12-month graduate program for the next generation of professionals within Australia’s leading member-owned super fund. The program runs two 6-month rotations—one in the member-facing division (financial advice, education, contact centre, and processing) and another in the marketing/product division (design, marketing, and data strategy).

You will help connect front-line member experiences with product design, shaping projects for the next generation while

Qualifications

• Recent graduate or postgraduate (including Masters) in Commerce, Business, Marketing or Communications.
• Graduates in Data or Analytics, Psychology or Behavioural Science, Financial Planning or Arts are also encouraged to apply.
• Purpose-led, with a genuine drive to make things better for members.
• Adaptable and resilient, and comfortable working at pace when priorities shift.
• A strong interest in AI beyond everyday tools, including curiosity about AI agents.
• Digitally savvy, with a learner's mindset.
• Analytical, with strong communication skills.

Responsibilities

• Analysing data across member teams to find insights on service, performance and member experience.
• Using AI to synthesise data and support reporting.
• Supporting complaints insight and regulatory reporting work.
• Contributing to AI adoption projects across a digital-first division.
• Getting exposure to member education and the contact centre to understand the full member experience.
• Bringing your perspective to product and marketing projects aimed at younger members.

Skills

Analytical

Strong communication

AI curiosity

Education

Commerce, Business, Marketing or Communications

Data/Analytics, Psychology or Behavioural Science, Financial Planning or Arts

Job description

Company Profile

Our client is one of Australia's largest profit-for-member super funds, looking after the retirement savings of over a million Australians. With no shareholders to pay, everything they do is in their members' best interests. They're a fast-paced, purpose-driven organisation with a tech-forward leadership team that is investing heavily in AI and data capability across the business.

Job Description

This is a 12-month graduate program starting on 22nd February 2027, made up of two 6-month rotations across two divisions. You'll spend one rotation in the member-facing division covering financial advice, member education, the contact centre and transaction processing, in an analyst-style role. Your other rotation will be in the marketing and product division, which looks after product design, marketing, and data strategy and insights. Together, you'll see how what members experience on the front line connects with how products are designed, and your perspective as a younger member will help shape projects aimed at the next generation.

Role Responsibilities

• Analysing data across member teams to find insights on service, performance and member experience
• Using AI to synthesise data and support reporting
• Supporting complaints insight and regulatory reporting work
• Contributing to AI adoption projects across a digital-first division
• Getting exposure to member education and the contact centre to understand the full member experience
• Bringing your perspective to product and marketing projects aimed at younger members

Role Requirements

• Recent graduate or postgraduate (including Masters) in Commerce, Business, Marketing or Communications
• Graduates in Data or Analytics, Psychology or Behavioural Science, Financial Planning or Arts are also encouraged to apply
• Purpose-led, with a genuine drive to make things better for members
• Adaptable and resilient, and comfortable working at pace when priorities shift
• A strong interest in AI beyond everyday tools, including curiosity about AI agents
• Digitally savvy, with a learner's mindset
• Analytical, with strong communication skills

Job Benefits

• Real, meaningful work from day one, with clear goals in each rotation
• Two 6-month rotations across member experience and marketing and product
• RG146, an industry-recognised superannuation qualification
• Regular support from an experienced people leader
• Planned program features including AI capability building, a capstone project and mentoring with senior leaders
• Hybrid working, with a minimum of 2 days a week in the office

Additional Information

• Work on AI adoption and digital-first projects from the start
• Purpose-driven organisation where members come first
• Competitive graduate salary of $71,000 + 12.5% super