Iteration Manager

Medibank; City of Melbourne; On-site; AUD 140,000 - 190,000; Full time

Job summary

Medibank is seeking an Iteration Manager to lead one or more squads in planning and delivery, ensuring work aligns to priorities and value is delivered to customers. You will coach teams in agile practices, facilitate ceremonies, manage end-to-end releases and coordinate with product management to keep backlogs healthy and transparent.

This role sits in the Thrive hub, focusing on experiences for non-PHI members and driving continuous improvement across delivery, quality and security.

Qualifications

• Must have IT/Digital platform delivery experience and can lead delivery initiatives.
• Led Scrum teams with strong delivery leadership capabilities.
• Experience using Atlassian tools like JIRA, Confluence and Miro.
• Iteration Manager certification or equivalent knowledge of agile best practices.
• Comfortable coaching teams and facilitating agile ceremonies.

Responsibilities

• End-to-end planning and delivery of squads; primary business contact for leadership.
• Lead quarterly planning and maintain a clear, visible delivery plan.
• Facilitate effective stakeholder communication and backlog clarity with product management.
• Remove impediments and enable sprint objectives to deliver business outcomes.
• Facilitate Scrum ceremonies and manage end-to-end release activities.
• Collaborate across technology teams to support releases and risk management.
• Coach squads on Agile practices and drive continuous improvement.

Skills

Delivery leadership

Scrum team leadership

Agile delivery

Digital teams & Agile

Dashboarding & AI/Automation

Education

Iteration Manager certification

Tools

JIRA

Confluence

Miro

Job description

The Opportunity:

It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.

The Iteration Manager is responsible for leading one or more squads in planning and execution of delivery and release. They lead the day-to-day delivery of the squad(s) to ensure they are aligned to priorities, keep stakeholders informed and engaged, manage risks/issues and dependencies, improve output quality, and remove delivery impediments.

This specific Iteration Manager role will sit within the Thrive hub of Medibank, a hub that has grown significantly over the last year. The focus of this hub is to continue creating exceptional experiences and opportunities for our non-PHI members. This gives Medibank the opportunity to provide more to all of it's members and expand it's offerings, whilst keeping the incredible experience Medibank has always given.

The IM drives maturity in agile principles and ways of working to deliver value to customers with speed and stability. They coach and mentor the team on agility and delivery-focused principles. This role will focus on achieving business and team outcomes in alignment to the DPPE and Delivery strategies. Whilst the Iteration Manager is not accountable for people management functions of squad(s), they will lead cross functional teams and drive a strong culture of continuous improvement and high performance.

The Responsibilities:

• Responsible for end-to-end planning and the delivery and outcomes of squad/s and be the focal point of contact to the business and leadership teams
• Lead and facilitate quarterly planning for all squads to ensure all business objectives are translated into a coherent delivery plan which is clearly visible, communicated and tracked on a regular basis with their squad/hub leads
• Initiate, develop, and maintain strong and effective internal and external stakeholder communication
• Partner with product management to drive clarity of business priority within squads and ensure an active backlog is consistently well maintained
• Enable the team to deliver on sprint objectives by removing impediments and seeking clarity from key stakeholders to achieve business and customer outcomes
• Facilitate Scrum Cadences such as Daily Stand-ups, Sprint Planning, Sprint Review & Showcases
• Manage the end-to-end release process
• Coordinate customer release activities in strong collaboration with other technology teams where required
• Enable teams to manage our technology platform risk through supporting continued uplift in security and obsolescence footprint
• Manage project vendor relationships and dependencies.
• Single point of contact for removal of delivery impediments.
• Inputs into and reviews project work products and deliverables.
• Provides Agile specific project status reporting, e.g. Iteration Burn-down and Release Burn-up charts and Feature progress.
• Leads the transition to support activities such as knowledge management to support team.
• Lead post-implementation support and the transition of solutions into ongoing support arrangements.
• Championing the continuous improvement of delivery, quality, platform, and customer-valued release
• Collect and utilise data and metrics to lead decision making and process improvement.
• Coach squads on Agile ways of working, fostering continuous improvement to grow agile maturity, resilience and high performance
• Track sprint progress, timelines and priorities, proactively managing delivery bottlenecks and providing clear visibility of work in progress.

The Requirements:

• Highly Experienced in IT/Digital platform delivery experience
• Have managed & led Scrum teams
• Exceptional Delivery Leadership capabilities
• Experience using Atlassian tools like JIRA, Confluence & Miro.
• Experienced in facilitating ceremonies, lead without authority, coached and mentored.
• Ability to exercise technical judgment in solving software engineering challenges.
• Bring in experience of working with scrum teams with sound judgment, keen eye for detail and tenacity for empowering the team to solve issues
• Dashboarding experience and ability to utilise AI & automation technology.
• Experience in Digital teams and Agile ways of working
• Experience in software development process, online design and usability principles
• Iteration Manager certification (or equivalent) to support agile best practice or experience in managing delivery squads / scrum teams
• Constant improvement within the teams and embedding a continuous improvement culture

Imagine working with us

We understand that work means different things to everyone... We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.

Imagine a workplace that helps you and your family thrive. Where connection, personal development and health and wellbeing are front of mind. To learn more about our benefits go to https://careers.medibank.com.au/culture/rewards-benefits/

For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could.

Inclusion and Accessibility

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, neurodivergent candidates, LGBTQIA+ community including transgender and gender diverse candidates and candidates with a disability.

Medibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work