IT Traineeship - Service Desk Analyst

NECA Education and Careers; City of Melbourne; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Fully funded training

Mentoring and ongoing support

Career progression opportunities

Job summary

NECA Education & Careers in Melbourne is seeking an entry-level IT trainee to join the Service Desk team. You will gain hands-on experience while completing an Information Technology qualification.

No prior IT Service Desk experience is required; full training and ongoing support are provided in a professional managed services environment. You will develop technical knowledge and workplace skills while contributing to customer service excellence.

Qualifications

• No previous IT Service Desk experience required.
• Full training, coaching, and ongoing support provided.
• Must complete pre-employment checks including National Police Check and Working With Children Check.

Responsibilities

• Provide first-level technical support to customers via phone, email, and ticketing systems.
• Log, monitor, and update service desk tickets.
• Provide basic IT support for Microsoft 365, devices, and connectivity.
• Escalate complex issues to senior IT support staff when required.
• Communicate with customers to provide updates on support requests.
• Provide administrative support to ensure smooth operation of the Service Desk.

Skills

Customer service

Communication skills

Attention to detail

Willingness to learn

Tech-savvy

Education

Certificate III in Information Technology

Certificate IV in Information Technology

Tools

Microsoft Office

Job description

NECA Education & Careers is currently seeking applications from motivated and enthusiastic candidates looking to build a successful career in the IT. This entry-level opportunity is ideal for someone who has recently completed school, or is looking to transition from retail, hospitality, customer service, or another customer-facing industry into the IT sector. If you're tech-savvy, enjoy helping people, and are interested in developing a long-term career in technology, we'd love to hear from you.

The successful trainee will be employed by NECA Education & Careers and placed with one of our host employers, gaining valuable hands-on experience while completing qualification in Information Technology.

No previous IT Service Desk experience is required. Full training, coaching, and ongoing support will be provided to help you develop your technical knowledge and workplace skills within a professional Managed Services environment. The most important qualities for this role are a willingness to learn, a positive attitude, strong communication skills, and a genuine desire to help customers.

What Will You Be Doing?

Based in the Coburg Office, you will support the Service Desk team and assist customers with a variety of technology-related requests, including:

• Providing first-level technical support to customers via phone, email, and ticketing systems.
• Logging, monitoring, and updating service desk tickets.
• Provide basic IT support, assisting users with common technology issues, account access, Microsoft 365 applications, devices, and connectivity.
• Escalating complex technical issues to senior IT support staff when required.
• Communicating with customers to provide updates on support requests.
• Providing administrative support to ensure the smooth operation of the Service Desk team.

What We're Looking For

• A genuine interest in technology and a desire to build a career in Information Technology.
• A positive attitude and confidence communicating with customers over the phone and via email.
• Strong attention to detail and the ability to follow instructions.
• Reliable and punctual, with a willingness to learn and contribute as part of a successful team.
• Experience using Microsoft Office applications through work, study, or personal use.
• The ability to successfully complete all required pre-employment checks, including a National Police Check and Working With Children Check.

What's In It For You?

• Gain valuable hands-on experience in the IT industry.
• Complete a nationally recognised Certificate III or Certificate IV in Information Technology.
• Earn while you learn with fully funded training and no HECS debt.
• Receive ongoing mentoring, support, and workplace-based training throughout your traineeship.
• Build a strong foundation for a rewarding long-term career with genuine progression opportunities.
• Be part of a growing and in-demand industry with diverse career pathways.