IT Team Leader – Helpdesk & EUC

Liberty; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Wellness perks including gym subsidies and counselling

Monthly themed lunches and events

Community engagement groups

Career progression opportunities

Daily fruit, lunch, and snacks

Job summary

A leading non-bank lender in Australia seeks an experienced people leader to head their Helpdesk & EUC/Modern Workplace team. This hands-on role involves developing team members, enhancing service quality, and managing technology projects in a dynamic environment. Ideal candidates will have a strong background in customer service and team development, along with a passion for AI and automation. The position offers a chance to influence support processes and develop people within a values-driven culture.

Qualifications

• Proven experience as a people leader, with a track record of coaching teams.
• Strong background in helpdesk or modern workplace environments.
• Ability to manage multiple priorities effectively.

Responsibilities

• Lead and develop the Melbourne team delivering helpdesk support.
• Create a customer-first service culture.
• Drive project delivery across tools and processes.
• Identify AI opportunities to improve efficiency.

Skills

People leadership

Customer service mindset

Change management

Proactive approach

AI and automation knowledge

Job description

We’re looking for an experienced people leader to lead our Helpdesk & EUC/Modern Workplace team. This is a hands‑on leadership role for someone who loves developing people, improving how work gets done, and delivering great service in a fast‑paced environment.

This is a core team at Liberty, supporting every part of the business and playing a critical role in keeping people productive and work moving. The team is responsible for keeping technology running smoothly while continuously improving how people work through projects and platform uplift. This includes BAU support and project delivery across Microsoft 365, Intune, Jamf, AV, device and application management and patching, endpoint security, helpdesk support, and migrations (e.g. Slack to Teams, Exchange to O365, cross tenant migrations).

If you believe support should feel helpful, enjoy working in a broad and impactful role, and are excited about using AI and automation to work smarter - read on.

What you’ll be doing

• Lead, coach and develop a Melbourne based team delivering helpdesk support, EUC and modern workplace services
• Create a strong customer‑first service culture - practical, empathetic, and solutions‑focused
• Support your team to manage competing priorities in a busy environment
• Drive delivery of projects and continuous uplift across tools, processes, and ways of working
• Identify and implement AI and automation opportunities to free up time for higher‑value work that will improve experience
• Provide clear direction, regular feedback, and meaningful development opportunities
• Balance people leadership with delivery - removing blockers and keeping momentum high
• Work collaboratively with other teams and stakeholders across the business to support projects

What you’ll bring

• Proven experience as a people leader, with a track record of coaching, mentoring, and developing teams
• Background in helpdesk, end user computing, or modern workplace environments
• Strong customer service mindset - you solve problems, not deflect them
• Confidence managing multiple priorities and helping others do the same
• Experience driving change, uplift, or improvement initiatives
• A proactive, structured, and outcome‑oriented approach
• Curiosity and enthusiasm for AI, automation, and smarter ways of working

Why this role?

• Real influence over how the team works and grows
• A chance to modernise support through AI and automation
• A leadership role where people development genuinely matters
• Plenty of variety - no two days look the same
• Exposure to meaningful, challenging work that makes an impact – this role works across the business, giving it broad reach, high visibility, and real impact

About Liberty

Helping people is in our DNA. As the leading non‑bank lender in Australia, for decades we have been providing free‑thinking loans and have helped over 500,000 people get financial. We offer a broad range of flexible and custom products and are passionate about building and delivering exceptional experiences for our customers.

We are a collaborative and social community that pride ourselves on being values driven. We base our vision of being the leading finance group that champions free thinking on FLAIR, our five key values that guide us to always be Fair, Learning, Accountable, Invested and Resourceful. These values inform everything we do, from how we look at the world, engage with our customers and treat each other.

At Liberty, we take pride in fostering a workplace where everyone can bring their true authentic selves. Our free‑thinking, diverse and inclusive culture is something we celebrate daily. We are deeply committed to gender equality, disability support, LGBTQIA+ inclusion, mental health awareness, and religious and cultural diversity. As we help people achieve financial stability, we also honor the contributions of Indigenous Australians, Torres Strait Islanders, and other cultural minority communities.

Our dedication to diversity and inclusion extends throughout our workforce and community initiatives. We’re proud to be recognised by Work180 and certified as a B Corporation.

Being named Employer of the Year at the Women in Finance Awards in 2021 and 2023 and Employer of Choice Winner for 2023 at the Australian Business Awards, reflects our ongoing commitment to making Liberty the best place to work. We believe that beyond competitive financial rewards, it's the thoughtful, small touches that truly make a difference in supporting our team's needs and well‑being. - we provide access to a large number of great benefits such as:

• Wellness perks including, gym subsidies, free counselling, flu vaccinations, health‑checks, massages and private health
• We are social with monthly themed lunches and events, EOY and EOFY parties, and corporate casual dress
• Community groups such as our Internal Pride Network (LGBTQIA+), Women in Leadership, Green Stars (environmental enthusiasts!) and more
• An opportunity to give back to the community with our Lend‑A‑Hand initiatives
• Fantastic growth and career progression opportunities with access to online development courses
• There's more?! Yes we have coffee, daily fruit, lunch and constant snacks available anytime!

Liberty is an equal opportunity employer. We encourage applications from all people, regardless of race, gender, religion, age, sexual orientation, gender identity or disability.

To submit your application for this role please click the "Apply" button.

Only shortlisted candidates will be contacted.