IT Systems Support Officer

Programmed Skilled Workforce; Launceston; On-site; AUD 60,000 - 80,000; Full time

Job summary

A global leader in workforce solutions is seeking an experienced IT Systems Support Officer in Westbury, Tasmania. The role requires 2+ years of IT support experience, focusing on troubleshooting and managing IT service desk requests. You will be part of a collaborative team, ensuring effective communication and resolution of user IT issues. A competitive salary and opportunities for personal development are offered.

Benefits

Competitive salary package

Access to Income Protection and Death Insurance

Voluntary superannuation contributions matching

Qualifications

• 2+ years of experience in IT support required.
• Solid understanding of Windows Infrastructure and Microsoft 365.
• Understanding of ITIL concepts and customer service principles.

Responsibilities

• Monitor and action IT service desk requests and incidents.
• Troubleshoot hardware, software, and network issues.
• Assist with onboarding and offboarding employees.

Skills

IT support

Troubleshooting

Customer service

Windows Infrastructure

Microsoft 365

Active Directory

Education

Tertiary qualification in IT

Tools

Microsoft

Azure AD

Teams

Intune

Job description

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Extractas Bioscience (EB) - A global leader in the pharmaceutical industry, recently celebrated their 50th anniversary; showcasing why they are WORLD LEADERS in their space! An exciting time is now underway with EB offering significant growth and employment opportunities at their Westbury Tasmania Site.

Programmed on behalf of EB are now accepting applications for a methodical and well-organised IT Systems Support Officer to work on-site in Westbury Tasmania in a permanent full-time capacity.

Role Summary

This position is responsible for monitoring and actioning IT service desk requests and incidents, as the first point of contact and providing Level 1 and 2 support across devices and systems.

You will be accountable for managing each request end-to-end, ensuring ownership from initiation through to closure, and maintaining consistent communication with end users and the IT department throughout the process.

Key Responsibilities

• Help troubleshoot hardware, software, and network issues; identifying the root cause and implementing solutions to resolve.
• Undertake ticket grooming as part of a problem management process and undertake special investigations as required.
• Provide hardware and system support to assist Extractas' users in obtaining maximum value from their IT systems. Including but not limited to: Microsoft, Azure AD, Teams, Intune & Defender.
• Assist with certificates, networking and onboarding/offboarding.
• Set up and configure desktops, laptops, printers and mobile devices.
• Maintain and support servers, networks, phones, printers, and other hardware.
• Provide assistance with user administration, onboarding and offboarding of employees, including account setup and IT inductions.

About You

You will be aligned to the EB values, People Matter, Transformation Matters and Outcomes Matter. You will be motivated and a self-starter, providing clear communications and timely updates.

In addition to the above you will have:

• 2+ years of experience in IT support or tertiary qualification in an IT discipline.
• Understanding of ITIL concepts and customer service principles.
• Solid understanding of Windows Infrastructure, Microsoft 365 and Active Directory.
• Exposure to networking, including LAN, WAN and Wi-Fi.
• Good understanding of IT troubleshooting and problem solving.
• An ability to operate within a controlled IT environment.
• An ability to work, both independently and co-operatively, within a small IT team.
• A genuine interest in learning new systems and skills to support our IT environment.

What Does Extractas Offer?

The opportunity to work in a purpose-driven, innovative organisation.

A collaborative, supportive team culture. Be part of a small, close-knit IT team that values teamwork and service across their site.

A competitive salary package.

Access to Company provided Income Protection and Death Insurance.

Voluntary superannuation contributions matching, up to 2.5%.

Commitment to employee well-being.

Application Process

Please apply online by submitting a cover letter together with a current CV which addresses the requirements listed under the 'About You' section above.

For further questions about the role or to request the position description, please contact:

April Paton - Permanent Recruitment Consultant - Programmed

Please note completion of a National Police Check as well as a Credit Check (where applicable) will be required to comply with Extractas' licensing requirements. A full, pre-employment medical also forms part of the recruitment process.

*Programmed will assist with the required pre-employment process.

Who we are

As one of Australia's largest employers, we work with great companies all around Australia and New Zealand to give you the best opportunities to work when and where you want to.

At Programmed, we are committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experiences and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

So it's over to you, if this opportunity is right for you apply today!

To learn more about Programmed, we encourage you to visit our website.

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Salary match, Number of applicants, Skills match

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a Systems Support Officer?
• Are you willing to undergo a pre-employment medical check?
• Do you have professional experience troubleshooting and repairing hardware issues on PC and laptop?
• Whats your expected annual base salary?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

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