IT Systems Analyst 12 Month FTC

Billing Finance Limited; Shire Of Northampton; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Discretionary bonus scheme

Electric Vehicle salary sacrifice

Pension salary sacrifice

Private Medical

Income Protection

Employee Assistance Programme

Job summary

Billing Finance is seeking a Subject Matter Expert to join its IT department in Australia on a 12-month fixed-term contract. You will act as the SME for core business systems, manage end-user support, and partner with senior leadership to gather requirements and drive system improvements.

You will build strong relationships with vendors, train users, and ensure system integrity while delivering high-visibility contributions to key business projects.

Qualifications

• Proven ability to map complex business processes to IT systems.
• Strong stakeholder management to understand user pain points and solve problems.
• Solid understanding of systems architecture, inter-dependencies, and integrations.
• Experience delivering end-user training to ensure system adoption.

Responsibilities

• Act as SME across core business systems, integrations, and development.
• Provide first-line support for system incidents and changes via ITSM platform, escalate when needed.
• Ensure timely resolution of tickets in line with SLAs and provide excellent service to end users.
• Communicate clearly with the wider business to gather requirements and resolve issues.
• Collaborate with operations teams to align business processes with systems.
• Analyse systems to identify gaps and implement improvements.
• Maintain relationships with vendors and stay updated on roadmaps and features.
• Collaborate with IT and Transformation teams to sustain high service capability.
• Maintain system integrity and data in partnership with the IT team.
• Create and update system policies, procedures, and documentation.

Skills

Stakeholder management

Systems architecture

Requirement gathering

Vendor alignment

Communication

Problem solving

Analytical thinking

Adaptability

Tools

ITSM platform

Job description

About the Role

This is an exciting opportunity to join our IT department as a Subject Matter Expert (SME) for our core business systems for a 12 month fixed term contract.

Reporting directly to the IT Manager, you will act as the primary point of contact for all end-user support issues. Beyond day-to-day support, you will collaborate with end users and senior leadership to gather requirements, ensuring our systems continually evolve to serve the needs of the business. This role offers high visibility across all levels of the organisation and provides excellent opportunities to get involved in key business projects.

What You'll Do.

• Act as the SME across all core business systems, integrations, and underlying development.
• Provide first-line support for system-related incidents, service requests, and changes via our IT Service Management platform, escalating to external vendors when necessary.
• Ensure timely resolution of all support tickets in line with established SLAs while delivering excellent service to end users.
• Communicate clearly and effectively with the wider business to ensure swift issue resolution and accurate requirement gathering.
• Work closely with operations teams to understand business processes and align them with our systems.
• Analyse systems to identify gaps and inefficiencies, subsequently implementing appropriate solutions and enhancements.
• Build and maintain strong relationships with our system vendors to stay up to date with their development roadmaps and identify beneficial new features.
• Collaborate with the wider IT and Transformation teams to ensure high levels of both reactive and proactive service capability.
• Maintain the integrity of the company’s systems and data in partnership with the IT team.
• Create, update, and maintain comprehensive system policies, procedures, and documentation.

Your Background and Experience.

• Proven ability to capture, understand, and map complex business processes to IT systems.
• Strong stakeholder management skills, with the ability to build relationships to understand user pain points and solve real business problems.
• A solid technical understanding of systems architecture, inter-dependencies, and integrations.
• Experience delivering new starter and ongoing training to ensure effective system adoption across the business.
• Ability to align vendor product roadmaps and visions with overall business strategy.
• Excellent communication, problem-solving, analytical thinking, and adaptability.
• Technical proficiency combined with basic project management skills.

About Billing Finance.

We are a privately-run, family-owned vehicle financing Company based on the outskirts of Northampton. We focus on customers with non-standard credit profiles that may not fit the automated underwriting processes of other lenders. Our mission is to help get all our people, including customers and staff "where they need to be" by "putting them at the heart of everything we do". We are entering an exciting phase of transformation and as a small company, this role will offer the successful candidate the opportunity to work across the whole customer journey cycle, and to directly see the impacts that they made.

Our values are:

• We are responsible - We are conscious of our impact on people and planet
• We care about you - We are kind and compassionate with our customers and with each other
• We work with you - We support financial wellbeing for our customers and the wider community

The successful candidate will not only have a successful and fulfilling career with us but will also receive a fantastic range of benefits:

• Discretionary bonus scheme
• Electric Vehicle salary sacrifice scheme
• Pension salary sacrifice scheme
• Private Medical
• Income Protection
• Employee Assistance Programme

The Recruitment Process and How We Will Use Your Data

The recruitment process will involve obtaining information and/or exchanging it with the following organisations to assist with our pre-employment checks prior to interview.

• Credit Reference Agencies - to complete a soft credit check to understand your financial history
• CIFAS - to check both National and Internal databases for fraudulent activity. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found here https://www.cifas.org.uk/fpn .

To complete these checks, you will be asked to provide your address history for the past six years, along with your full name and date of birth.

The successful candidate will be required to undergo a Basic DBS check to comply with our FCA compliance framework. A satisfactory Basic Disclosure showing no unspent convictions is a prerequisite for this position.

We may also ask for proof of your right to work status or evidence of any qualification or experience prior to being offered employment. Further information on how we collect and use your data during the recruitment process can be found in our Privacy Policy here https://billingfinance.co.uk/privacy-policy/

Billing Finance is an equal opportunities employer, and we understand that for some candidates to perform their best they may need some reasonable adjustments. If we can make your application journey with us more suitable for you, please do let us know and we will endeavour to help.