IT Support Officer

NGARE EMPLOYMENT SOLUTIONS PTY LTD; Bowen; On-site; AUD 70,000 - 90,000; Full time

Job summary

Gilmour Space Technologies in Bowen, North Queensland, seeks an experienced IT Support Officer to deliver end-user and systems support both on-site and remotely. You will install, configure, and maintain desktops, servers, and network devices, while managing licenses and asset inventories.

You will work within a remote team, troubleshoot across Windows environments, Exchange/Teams, and Office 365, and contribute to ICT documentation and ongoing improvements.

Qualifications

• Bachelor in IT related field, system engineering or system administration
• Evidence of outstanding results and desire to become a star in our Orbit journey
• Experience provisioning desktop/laptop/mobile hardware/software and basic user & security group Active Directory administration
• Experience with TCP/IP networks and Microsoft OS & enterprise apps (Exchange, Teams)
• Enthusiasm for learning new technologies and continuous improvement
• Excellent verbal and written communication with a support mindset
• Excellent organisational skills and ability to prioritise work
• Experience working in a remote team

Responsibilities

• Field incoming help requests from end users and provide exceptional support to internal staff (Level1/2) on-premises and remotely
• Troubleshoot HW/SW issues in a timely manner
• Install and configure HW/SW (desktops, servers, switches, routers, APs, printers)
• Provision hardware/software, licenses and keep asset inventory up to date
• Apply diagnostic utilities to aid troubleshooting
• Develop, test, and deliver new systems and solutions
• Perform preventative maintenance on workstations and peripherals
• Maintain ICT support documentation
• Assist with onboarding/offboarding of employees
• Assist with purchasing HW/SW and researching latest technology
• Travel within state up to 2 weeks to support manufacturing site operations
• Other duties as requested by Management

Skills

Data security awareness

Strong communication

Remote team experience

Organisational skills

Problem solving

Education

Bachelor in IT-related field or system administration

Tools

Active Directory administration

Office 365 environment

VPN

Security applications

Hosted desktop applications

Job description

All Orbits, All Planets - Join us on our journey

Gilmour Space is a leading Australian space company, developing launch vehicles, satellite platforms, advanced propulsion technologies; and launching from our licensed orbital spaceport in Bowen, North Queensland.

Are you a creative and experienced 'IT Support Officer' looking for a dynamic role where your skills will make a real impact? Have you ever dreamt of working with rockets right here in Australia? Well now’s your chance! Gilmour Space is seeking a talented individual to join our innovative team to send rockets to Space! Conveniently located in Bowen, North QLD near some of the best beaches in the world and sunsets, you will be based at Australia's first orbital Launch Site. So, what are you waiting for? Join us and be a part of a forward-thinking team dedicated to pushing the boundaries of space exploration and let’s send Australia to Space together!

How you will contribute to our mission in getting Australia to space:

The below is designed to give you an idea of the role you will play. There will be many more exciting and innovative things to do:

• Field incoming help requests from end users and provide exceptional support experience to internal staff (Level1/2 user and systems support) both on-premises and remotely.
• Troubleshoot HW/SW related issues in timely manners.
• Install and configure various HW/SW (desktops, servers, switches, routers, Aps, printers etc.).
• Provision HW/SW, licenses and keep asset inventory up to date.
• Apply diagnostic utilities to aid in troubleshooting.
• Develop, test, and deliver new systems and solutions.
• Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Participate and contribute to the development and ongoing maintenance of the ICT support documentation.
• Assist with on/off-boarding of employees.
• Assist with purchasing HW/SW where required.
• Assist with research on latest technology and solutions.
• Intra-state travel (for up to 2 weeks) may be required to support manufacturing site operations.
• Other duties as requested by Management.

Minimum Qualifications, Skills and Experience:

• Bachelor in IT related field, system engineering or system administration and /or a Minimum of four (4) years hands-on IT support role experience.
• Demonstrated awareness of Data Security.
• Evidence of outstanding results and desire to become a star on our journey to Orbit.
• Experience of provisioning desktop/laptop/mobile hardware/software plus basic user & security group Active Directory administration as well as security apps and VPN. Previous experience of hosted desktop applications and Office 365 environment is highly beneficial.
• Demonstrable knowledge and troubleshooting experience of TCP/IP networks and Microsoft based operating systems, enterprise applications (e.g. Exchange, Teams) and desktop applications (e.g. Word, Excel, Access, Visio) ideally in both an on-premise and cloud environment.
• Enthusiasm for learning new technologies and a strive for continuous improvement.
• Excellent verbal and written communication skills with a strong support-focused mindset.
• Excellent organisational skills with the ability to prioritise work.
• Experience in working in a remote team

Desired Qualifications, Skills and Experience:

• Bachelor in IT related field, system engineering or system administration and /or a Minimum of four (4) years hands-on IT support role experience.
• Understanding of LAN environments & VoIP.
• Knowledge in SharePoint and other online information systems.
• Experience with mobile platforms (iOS/Android) and MDM/MAM tools.
• Familiar with ITIL framework and best practices.
• NV1 Security Clearance eligible preferred.

Applicants must be an Australian Citizen/Permanent Resident or have an appropriate Australian work visa or work entitlements.

Gilmour Space Technologies is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all positions.