IT Support Engineer (Mid – Senior Level)

Star X Technology Solutions; Sydney; On-site; AUD 65,000 - 85,000; Full time

Job summary

A Sydney-based digital solutions company is seeking an experienced IT Support Specialist to provide IT support, troubleshoot hardware issues, and manage invoicing tasks. The ideal candidate will have 2–3 years of experience, be fluent in both English and Chinese, and possess strong troubleshooting skills. This position offers a competitive salary and a collaborative work environment.

Benefits

Competitive salary and benefits

Collaborative work culture

Exposure to diverse IT projects

Qualifications

• 2–3 years’ experience in IT support.
• Strong hands-on skills in hardware troubleshooting.
• Professional fluency in English and Chinese.

Responsibilities

• Provide day-to-day IT support for internal staff and clients.
• Troubleshoot hardware issues with desktops and laptops.
• Install and configure IT equipment.

Skills

IT support

Hardware troubleshooting

Invoicing and admin tasks

Bilingual in English and Chinese

Networking fundamentals

Microsoft 365 administration

Job description

Star X Tech is a Sydney-based digital solutions company driven by innovation and a client-first mindset. We specialise in building tailored IT strategies that help businesses transform, scale, and thrive in a rapidly evolving world.

Our team brings together full-stack developers, UI/UX designers, and digital marketers—combining technical expertise with creative vision. Whether you’re a startup or an established enterprise, we’re here to help you stay competitive and reach the next level.

The Role

We are seeking a motivated IT Support Specialist with 2–3 years of experience to join our growing team. This role is a blend of IT support, hardware troubleshooting, and invoicing/admin tasks. You must be able to communicate professionally in both English and Chinese, as you’ll support a diverse client base.

Responsibilities

• Provide day-to-day IT support for internal staff and clients.
• Troubleshoot hardware issues with desktops, laptops, servers, and peripherals.
• Install, configure, and maintain IT equipment including computers, printers, and mobile devices.
• Perform asset management, including inventory tracking, equipment setup, and warranty coordination.
• Support networking basics: LAN/WAN, Wi-Fi, cabling, patch panels, and VPNs.
• Install and maintain CCTV systems and related hardware.
• Configure and recover operating systems (Windows/macOS).
• Ensure endpoint security measures (antivirus, encryption) are in place.
• Invoicing & Admin: Prepare and issue client invoices; track payments and follow up where required; maintain daily work records.

About You

• 2–3 years’ experience in IT support, helpdesk, or hardware support.
• Professional fluency in English and Chinese (written & spoken).
• Strong hands-on skills in hardware troubleshooting and installations.
• Familiarity with Microsoft 365 administration and Active Directory.
• Advanced knowledge of networking fundamentals.
• Organised, detail-oriented, and capable of handling invoicing/admin tasks.
• Strong communication and problem-solving abilities.

Nice to Have

• Exposure to cloud platforms (Microsoft, Azure, AWS, or Google Cloud).
• Knowledge of IT ticketing systems (ServiceNow, Zendesk, JIRA, Lark).

What We Offer

• Competitive salary and benefits.
• A collaborative and innovative work culture.
• Exposure to diverse industries and IT projects.